FAIGUY9 Is correct. I completely standby his post and respect his ability to actually treat people with respect. +1 to you brother.
Well I have to say you were very lucky getting helpful or good customer service at the corporate store level. My in store experience at 2 stores were horrible as well as calling 2 others who were quite rude and unwilling to even explain why they were refusing to help.
My second point is the cs reps at corporate are great... They told me that the refunds for the note 7 would be in the account in the next week. Why because they can't leave customers with a phone that we can't use AND that carriers won't accept without proper packaging and labeling.
That is my issue with you steadfast defense of Verizon. They will be getting a payout from Samsung and the fact is the stores should be taking in the note 7 returns but instead I am waiting to receive my "upgrade" in the next week while have a phone that may or not be dangerous.
Obviously Samsung is to blame but Verizon should be treating customers better. Look at the return policy of the other big 3... take the phone IN to a store and exchange...much better customer service!
I have several friends who are with At&t and have had just as much trouble if not more than some have had with Verizon. I'm definitely not saying Verizon is perfect but neither is anyone else. I think EVERYONE is having an issue because nothing like this has happened before, so I'm trying to cut EVERYONE some slack- not just Verizon. Since other carriers are having issues as well I think it's silly to jump ship and think if you were with another carrier everything would have been handled perfectly.
I'd like to add that it's funny how everyone was complaining before that they couldn't do the exchange online and NOW everyone is complaining that they can't go to the store to exchange.
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