Why are contacts failing to update to the Cloud?

Contacts fail to update to the Cloud? Also Note 4 fails to update to Lollipop

Re: Contacts fail to update to the Cloud
Customer Service Rep
Hello wildfire08,

I'm sorry to hear that you're experiencing issues with updating! We'll work here to ensure this is resolved. We just need a little more information. What happens when you try to do these actions? Are you getting an error message? How long has the Cloud syncing been failing?

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