Why are notifications disappearing

[DyerWolf]

Here's what happens. I'm using Verizon's own messaging service Messages+

• Text comes in
• Notification in status bar appears
• Don't touch anything
• Notification disappears

Now there is no way to know a text has come in (had I not been looking/listening)

THIS IS CRAZY! Verizon - what is going on?

[vzw_customer_support]

DyerWolf

All I do is text. If my text messaging didn’t work, I may as well have no phone. I understand how important this is to you. I’ll be more than happy to assist you. Are your phone and all of the apps installed up to date on their software? When did this start happening? Besides the notifications being gone, are the message still there for you to view? On the home page of the message+ app, where you see all of the threads if you hit the three lines at the top left, select settings>notification, is the popup option and  the "mark as read on close" enabled?

Edward_VZW
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[DyerWolf]

- Everything is up to date

- After the Oreo update

- Yes, the messages are still there

- Pop-up option is off as I do not use this feature. "Mark read on closed" is therefore also off.

[vzw_customer_support]

DyerWolf,

Thanks for confirming those details with us. What you're experiencing with the notifications is really strange. Let's dig a little deeper. Are the notifications for the app turned on when you go to main device Settings > Notifications > Message+ as well? We want to be sure there isn't a conflict happening between the app and the phone. If the notifications are turned on in the phone's settings, please reset the app by following the steps shown here https://www.verizonwireless.com/support/knowledge-base-211228/ . Resetting the app will remove any customization(custom tones, themes, etc.) but will not delete your messages. Let us know if this works for you.

Shawnte_VZW
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[DyerWolf]

"Thanks for confirming those details with us. What you're experiencing with the notifications is really strange."

Is it? Have you googled the issue and seen all the complaints online?

"Let's dig a little deeper. Are the notifications for the app turned on when you go to main device Settings > Notifications > Message+ as well? We want to be sure there isn't a conflict happening between the app and the phone."

Yes, they are turned on.

"If the notifications are turned on in the phone's settings, please reset the app by following the steps shown here https://www.verizonwireless.com/support/knowledge-base-211228/ . Resetting the app will remove any customization(custom tones, themes, etc.) but will not delete your messages. Let us know if this works for you."

I did this but the problem remains

[vzw_customer_support]

Thank you for the additional information. We are not giving up, DyerWolf! Is this issue with the notifications happening all the time? Do you have your messages+ synced with another device? Tablet or computer?

Abraham_VZW
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[DyerWolf]

I am glad you are not giving up!

It does not happen all the time. It does happen most of the time. I can't seem to find a reason why it does or does not happen.

I do have a smart watch, but I've had that for a year and it's never cause a problem. I very occasionally use the desktop version of Message+ on my computer. Its startup launch feature is disabled though so it only opens if I open it.

[vzw_customer_support]

DyerWolf

Thank you for that information. Let's continue digging. Can you please uninstall the Verizon message+ application, see here https://www.verizonwireless.com/support/knowledge-base-210394/. Once that has been removed can you try using the native messaging app that is on the phone. The first time you open the app, it may ask if you want to make this one the default, please do so. Once that has been completed let us know if the issue continues in the native app.

Edward_VZW
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[cdkarlsson]

Has there been no new information regarding this?  I'm having the same issue as the original post.  I am using Message+ on a Samsung Galaxy S8+.  Sometimes, I can even watch the notification disappear before my eyes while I'm looking at the notification bar!  When the notification disappears, the badge on the Message+ icon also disappears, so it's as if I had cleared it myself.  Opening the app shows that the message is still unread.  On a few occasions, the notification has reappeared several (somewhere between 5 and 60) minutes later!

I don't have a smart watch, nor do I use the desktop version of Message+; I do sometimes use Pushbullet for Windows, but this happens when my computer is not even turned on (like when it just happened to me 10 minutes ago), plus I've used Pushbullet for almost two years with no issue.

If I had to guess, I'd say this issue started happening sometime in the past couple months, but I can't be sure.  I haven't tried uninstalling Message+ yet because I'm afraid I will lose texts, images, or videos when I do so.  If I can be assured that I will not lose anything, and that if/when I choose to reinstall the app, all messages will be back to the way they were before uninstallation, then I will give it a try.

[evancg]

I had a similar problem to this and resolved it, but can't say it's the same thing causing the problems anyone is posting here.

I use Nova Launcher. For some reason, it was clearing notifications as soon as the popup disappeared (for whatever notification it might be - if it used a window shade style notification, once that cleared, the notification cleared).

I went into my phone settings, changed my launcher to another launcher (in my case, the LG Home launcher), then back to Nova Launcher. Somehow, that resolved my issue.

I doubt this will resolve the issue for everyone, but hopefully it at least helps out a few people.

[vzw_customer_support]

I rely on my texts for pretty much everything, cdkarlsson. I’d certainly be concerned about such a step as uninstalling then reinstalling an app. You’re asking for a guarantee you won’t lose anything, and while I’d like to say that, I’m unable to. I can say that I did this on my device (Note 8), where uninstalling is “disabling” after clearing the cache, and did not lose any messages. My concern for you is that you use apps I’m unfamiliar with (Pushbullet, for instance). It’s up to you if you want to take the next appropriate step and uninstall the update to the Message + app. Please keep us posted on what happens.

George_VZW

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[MeganBG]

I have a Samsung S9. This problem with Message+ seems to be getting worse. I'm not using any of those other apps mentioned. I do sync to a tablet and a laptop, but this didn't start happening until a couple months ago.

[vzw_customer_support]

MeganBG, it worries us to see that your text message notifications are disappearing without opening the actual text messages on the Verizon Message+ app. We would recommend for you to clear the app cache, so we can make sure that it is not affecting your app's performance. We've attached a link that will guide you through this process. https://www.verizonwireless.com/support/knowledge-base-216633/

Geovann_VZW
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[cdkarlsson]

vzw_customer_support​, I saw your last reply the other day, and so I cleared the app cache for Message+ that night.  The very next morning, another text notification disappeared before I read the message.  Just like before, the app badge remained, and the message was still unread.

Prior to reading it, about 20 minutes later I received another text message from a different person, and the new text showed up in the notification bar (as expected), and in addition to that, the old unread message was added back to the notification bar.

Bottom line: clearing the app cache did not solve the issue for me.

Is there any movement on this issue?  I've noticed a common thread among the people posting here that this issue seemed to pop up at about the same time (a few months ago).  Maybe an update (either an app or system update) from around this time is causing the issue.

[vzw_customer_support]

cdkarlsson

We don't want this to be an ongoing issue. You mentioned that you cleared the applications cache. However, did you uninstall the application and then redownload it to your device? 

Lasina_VZW
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[cdkarlsson]

vzw_customer_support​

Last night I finally decided to disable (uninstall) the Message+ app (after clearing the application cache again) and redownload it to my S8+.

Unfortunately, I lost some text messages (but not all of them), and it did NOT solve the problem. On two different occasions today I received text messages that I did not get a chance to read right away, and their notifications disappeared.

Recap: I cleared the app cache, disabled/uninstalled the app, reinstalled it, and the problem did not go away. BTW, I was mentioning this issue to my wife, and though she never mentioned it to me, she's been having this exact same issue on her Note 8.  What are the next steps? How do we escalate this issue? This is very frustrating and something in an update caused it.

[vzw_customer_support]

Cdkarlsson, I appreciate all your efforts to correct this notifications issue with Verizon Messages on your Galaxy S8+/Note 8 and can understand this has been unpleasant. Missing important texts on my Note 8 is the last thing I want as well. I want to gather some additional information from you so we can investigate this issue and correct it as soon as possible. Please ensure your software on both devices is up to date if not already. In the meantime, you can place your phone in Safe Mode to see if any other 3rd party apps are getting in the way. You don't lose any personal content with this step attached. http://spr.ly/6589DFJYJ

I have sent you a Direct Message so we can tackle this issue together and I hope to hear from you soon.  

AlanS_VZW
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[cdkarlsson]

@AlanS_VZW - I replied to your private messages over a week ago.

vzw_customer_support​

My last reply on this thread was a long time ago, and due to personal issues I've been unable to respond again until recently. Unfortunately, the issue with disappearing notifications for Message+ still exists (and is actually worse - notifications are disappearing even faster now), and I'm finally able to take some time to try to address it again.

Per AlanS_VZW's instructions (here: Re: Why are notifications disappearing) in the thread, by following the steps at this link: Samsung Galaxy S8 / S8+ - Restart in Safe Mode | ...,  I set my Galaxy S8+ in safe mode, and had someone send me a text.  After it arrived, I did not select the notification or open Message+ to read the text, and after maybe 20 minutes or so, the notification disappeared.

Since this is happening even in Safe Mode, the conclusion has to be that no third party app is causing this problem, and it exists solely with the Message+ app! I have the latest updates for S8+ (I just received an update the other day) and the issue is still occurring. Can we get an update on what's being done about this?

[RMurphyInLosAngeles]

Does this remain unanswered and unresolved? I ask because I'm experiencing this same issue and have been since the system update before the most recent one (most recent was just a few days ago; the one that started this was perhaps a month or two prior -- June sounds about right).

Considering how many people are having the problem, I would hope it isn't being ignored.

The only commonality I see so far on my phone is that I am running pushbullet. I'm happy to uninstall that app if it will aid in troubleshooting. I paid for it, so if the problem is the app, I want to know.

[MotherOfDragons3inVT]

Me too. I am no longer receiving text msg, or voicemail notifications after the update. I hate this update. Also, most of apps now just continuously crash all throughout the day, everyday. Never happened like this prior to forced update.

[vzw_customer_support]

Oh my, MotherOfDragons3inVT. I apologize that you're having so much trouble with your text and voicemail notifications in addition to the applications crashing throughout the day. I appreciate you bringing these difficulties to my attention and I'm confident we can work together to find a way for your phone to work properly with the latest update. Just to make sure I'm focusing on your concern specifically, what software version ( https://www.verizonwireless.com/support/knowledge-base-210994/ ) is installed on your phone currently? Do you use the Verizon Message+ or the Samsung Messages application or another app from the Play Store? Do you see any particular error message when a notification would normally appear or when an application crashes?

Jennifer_VZW
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