Why are we being held out of nougat beta build 3?

[The_Fist]

I'm in the beta for Android nougat on my S7 edge, and Samsung has said, that Verizon customers will not receive any more updates. After saying the latest build had been sent to Verizon for approval... Why are you holding us back?

I for one, am getting sick of the interference and foot dragging on the part of Verizon for no good reason. It's bad enough that you weigh down our phones with bloatware and force downloads of stuff we don't want, and will never use, then on top of that, we are always the last to get software updates even though we pay you more than any other company charges for our service. With no explanation given. This needs to stop. If this continues, my next upgrade will not be with Verizon.

[pherson · Accepted solution]

Then it just won't be. Beta is not approved its trial. And if Verizon or any other carrier doesn't want the bugs on their network they don't have to. You or I as aconsumer don't get to dictate what a carrier will and will not allow. Case closed.

[vicvon]

Your reasoning is exactly why they get away with not allowing the newest software on a phone that I purchased. I could understand if they gave me the phone and told me not to update anything. I PAID FOR IT. IT IS MY PHONE. FOR YOU TO SAY (Bugs on their network) I call that ridiculous . it cannot hurt their network

[kathy65793]

I wonder if this was the way they acted about marshmallow They need to see how each update reacts to Each phone . This may explain why so many of us that got the marshmallow update on our S5 don't have a phone that works now.

[_buckeyenut_]

Why did Verizon participate in the beta if they were going to drop out? Now, users who agreed to be involved are stuck on the second release while the fourth beta iteration was released today. I can only guess that the third release did not pass Verizon QA? If so, at least release a formal note explaining the decision instead of leaving customers hanging.

[rcschnoor]

_buckeyenut_ wrote:

If so, at least release a formal note explaining the decision instead of leaving customers hanging.

There is no reason why Verizon needs to explain the decision. Customers are not left hanging, they can either choose to continue with their version of the beta or roll their phones back to marshmallow.

[_buckeyenut_]

Yes, there is reason. And there is no, "rolling back", it requires resetting your phone using Samsung software and a PC. Do your research before touting ignorance as truth.

[rcschnoor]

_buckeyenut_ wrote:

Yes, there is reason. And there is no, "rolling back", it requires resetting your phone using Samsung software and a PC. Do your research before touting ignorance as truth.

First you say there is no rolling back, then you say you have to do it in a specific way. Those certainly appear to be contradicting statements.

Verizon cancels Galaxy Beta Program for Galaxy S7 and S7 edge - SamMobile

"Dear Customers, Verizon will stay on the original software for the remainder of this trial. Beta trial users will be upgraded to the commercial N release when it is available early next year. Thanks, Galaxy Beta Program Team

What this means is that Verizon will no longer endorse the Galaxy Beta Programon the Galaxy S7 and S7 edge, so customers who’ve been making the most of the program will either remain on their current beta version or exit the program completely and revert back to the current Android 6.0.1 Marshmallow."

[pherson]

People kill me with these statements and if people read the t&c they would know that these things happen.

[kathy65793]

Once again thanks for you thoughtful comments

[pherson]

No problem. With this being a peer to peer forum we are always hear to help.

[_buckeyenut_]

"Rolling back", with regards to software, implies an iterative, non-invasive approach. There isn't a "roll back" method like this. It's a scorched earth approach--meaning, resetting or rebuilding the entire application to square 1.

The Verizon note you posted was only released yesterday as an official correspondence regarding the beta program. Up to that point, Verizon participants were left in the dark as releases rolled out from other providers.

I'm entitled to complain about their handling (as are others) of this and ask as many questions as I'd like about it.

[rcschnoor]

_buckeyenut_ wrote:

"Rolling back", with regards to software, implies an iterative, non-invasive approach. There isn't a "roll back" method like this. It's a scorched earth approach--meaning, resetting or rebuilding the entire application to square 1.

Regardless if it is an easy way to "roll back" or a hard way to "roll back", there IS a way to "roll back" to Marshmallow, which is what I stated. I suppose I should have used "revert back" in order not to offend you.

_buckeyenut_ wrote:

The Verizon note you posted was only released yesterday as an official correspondence regarding the beta program. Up to that point, Verizon participants were left in the dark as releases rolled out from other providers.

And yet in my "ignorance" I had "researched" this, was aware of that press release AND was the reason I made my earlier statement.

_buckeyenut_ wrote:

I'm entitled to complain about their handling (as are others) of this and ask as many questions as I'd like about it.

Yes, just as other are entitled to have differing opinions.

[_buckeyenut_]

Fair enough. My apologies

[untaimed18]

This method of "rolling back" doesn't work at all. Yeah, it will get you back to Marshmallow, but you then get an OTA notification. When you apply it, it is the BETA again. I've contacted both Samsung and Verizon, and neither have an answer. They just say follow the instructions per the beta program. WELL I DID THAT 4 TIMES ALREADY! I've been opted out of the beta program for 10 days now, and every time that I revert back, it just reinstalls via OTA.

[kathy65793]

Have you tried the software repair tool from Verizon??

Samsung Software Repair Assistant | Verizon Wireless