For the past 12 hours or so my phone is only 3G and it should be 4G. I didn't change any setting and I've been at home and at work - same as usual. It's always 4G. What's the problem?
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Can you check the cellular network mode and see what it is set to? It should be LTE/CDMA mode.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Can you check the cellular network mode and see what it is set to? It should be LTE/CDMA mode.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Thank you. I didn't really think about checking that because I didn't change anything. Not sure why it changed on its own.
Let's try the easy fix first. Your device may just need to get updated with our network. Try turning it off for a minute and then back on again. Let us know if that helps.
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