Why can't I install the software update?

[aacasey12]

I can download the upgrade no prob,but when I attempt to install it, it installs for 2 min. Then restarts. Says upgrade failed,error code 402. What is error code 402 and how can I repair it so I can install the update?

[xxxegoxxx]

we had to use the upgrade assistant program that you can install on a computer to do the update that way. It seems if you try to use the OTA method it always fails to install.

[vzw_customer_support]

aacasey, we want to ensure you're able to get your device software updated. I welcome the opportunity to assist you with this matter. Are you still getting that error code 402 when trying to install the update?

EbonyR_VZW
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[vzw_customer_support · Accepted solution]

Aacasey12,

You have reached the right place for help. As xxxegoxxx mention, the Software Update Assistance is a great tool that will help you complete the software update. Click on this link to get started. http://www.verizonwireless.com/support/knowledge-base-80200/

YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Ek3]

I was able to update 6 edge plus today.