Why can't I see the icon for attachments to text messages I receive?
WP67
Enthusiast - Level 3

I receive plain text messages fine, but when the sender attaches a photo or a video, I am not able to see anything except the name of the sender. Obviously, one of my settings is incorrect. Can someone help?

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WP67
Enthusiast - Level 3

For those who have been reading this saga over the past few weeks, I want to report that Natasha fixed my problem. After we went to "private messaging", she helped me analyze my phone and its setup. We concluded that I had one or more apps that were the source of the problem. Something was blocking receipt of attachments. After I began eliminating the suspect apps, one at a time, and testing the phone, I found the culprit and uninstalled it. Now my phone works as it should. Thanks to Natasha and the Verizon team for helping me solve my problem.

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vzw_customer_support
Customer Service Rep

WP67 - Viewing attachments sent to you via text message is crucial. Let's get you viewing those multi media messages. When did this issue begin? Were you able to view picture and video attachments before? Is this affecting all received photos and videos from all of your contacts or just specific numbers?
JacobV_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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WP67
Enthusiast - Level 3

As an "older" individual, I'm relatively new to the texting world. I believe I've had this problem all along. The problem affects all videos and photos sent to me from anyone. I've installed Verizon Message+ on my desktop and that helps a lot, but Message+ is primitive and hard to use. I would prefer seeing the attachments on my phone.

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vzw_customer_support
Customer Service Rep

I want to make getting these messages easy & carefree. Lets check in the default message app if you have Auto Retrieve enabled. You can follow the steps at this link to check http://spr.ly/6589BlRvZ
BryanS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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WP67
Enthusiast - Level 3

I kept getting an error when I tried to access the link you suggested, however I was able to verify that Auto Retrieve was already selected in my message app.

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vzw_customer_support
Customer Service Rep

WP67, we want to keep you connected via text message and ensure that you're able to retrieve those attachments. Let's make sure that this isn't a memory capacity issue. Try deleting all unwanted text messages, power your device off/on and try to access that message. Keep us posted.




LasinaH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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vzw_customer_support
Customer Service Rep

I appreciate you checking that setting, WP67. Do you experience any issues using data? If you happen to receive a picture message and go to check it, are you normally using WiFi or cellular data?


AndreaS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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WP67
Enthusiast - Level 3

I had 12.55GB of storage available before I followed your instructions. Deleted some texts and am now at 13.33GB available. Nothing has changed.

I am not able to receive any picture messages to my phone. I use data on the road and mostly data, but sometimes WiFi, at home.

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vzw_customer_support
Customer Service Rep

WP67, I want to make sure that we get this taken care of for you. I see this has been going on for a while. Can you tell me if the device has it's software up to date. Let's check this out on the phone. Also, lets clear the Cache on the device. Settings>Applications>From the All tab, locate then tap the appropriate app (messages)>Clear Cache.
VeronicaM_VZW

FVZWow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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WP67
Enthusiast - Level 3

My phone tells me the software is up to date and I cleared the cache as you instructed.

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vzw_customer_support
Customer Service Rep

WP67,


Ok, great! Thanks for keeping us posted and we certainly appreciate all that you have done thus far. Since this has been going on for some time, are you aware of have you checked to ensure that you do not have any blocks that would prevent this type of usage. You can easily check and remove any blocks through your online My Verizon account. See how to manage your features here http://www.verizonwireless.com/support/how-to-change-features-video/. When you're ready you can sign into your My Verizon account here http://www.verizonwireless.com/b2c/myverizonlp/.


AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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WP67
Enthusiast - Level 3

I followed your instructions and got the following when I tried to manage features: “There are no products to manage for this line.”

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vzw_customer_support
Customer Service Rep

WP67, you have been so awesome and patience through these steps. I want to did a bit deeper into things for you. What phone do you have? When you receive a media text are you trying to open it or save it to your phone?


MarcusS_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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WP67
Enthusiast - Level 3

My phone is a Samsung Galaxy Nexus/S II, with Android Version 4.2.2. When I receive any text, media or otherwise, I attempt to open it. The ones I receive that were sent with media attached only appear on my phone with the text icon and the name of the sender. There is no icon for the attachment. When I open the text, there is nothing there.

George

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vzw_customer_support
Customer Service Rep

WP67, I truly appreciate all your efforts to get this fixed. At this time, I’d like to take a deeper look into this issue as we must get your text messages and picture messages working properly.
I’ve sent you a private message here in the forum. Please check your inbox at https://community.verizonwireless.com/inbox to discuss further details about your concern.



NatashaA_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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WP67
Enthusiast - Level 3

For those who have been reading this saga over the past few weeks, I want to report that Natasha fixed my problem. After we went to "private messaging", she helped me analyze my phone and its setup. We concluded that I had one or more apps that were the source of the problem. Something was blocking receipt of attachments. After I began eliminating the suspect apps, one at a time, and testing the phone, I found the culprit and uninstalled it. Now my phone works as it should. Thanks to Natasha and the Verizon team for helping me solve my problem.

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