Why do I have such bad reception?

[kenc719]

I am using the note 4 for about 6 months now. The poor signal is becoming in tolerable at home, We own the iphone 6 and 52 and both have very stable 4G (2-3 bars) signal right next to the note4!

Any help would be greatly appreciated. This is a business phone and needs to be reliable. This is unacceptable. I switched from Sprint because of poor service, this is worse.

[vzw_customer_support]

Kenc719,

We want you to be able to enjoy your services and not have any disruption to your businesses. Six months is too long dealing with these issue. Lets get down to business. Can you tell me the zip code so that I can take a look at the towers in your area? Is there a case on the Note 4 device? 

VeronicaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[kenc719]

Thank you for getting back to me.

There is no case, just a screen protector.

[kenc719]

Sorry zip code is 07002

[vzw_customer_support]

Kenc719, thank you so much for giving me your zip code. I took a look at the towers and show there are two towers within 6 miles of you. I noticed you mentioned that your service was fine until the update. You mentioned other friends are having this problem since the update also. Can you tell if the friends are in the that having the same problems are in the same time town that you are?

VeronicaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[kenc719]

Actually, the other devices in my household seem to be okay and don't experience signal issues. It seems to be limited to my device, I had a drop call or 2 yesterday which is unacceptable and looking at the signal strength right now and have 2 bars which is also unacceptable. This is my business device and if something isn't done I'm going to drop Verizon and go with another carrier and will also consider the same for my personal devices.

Can the Note 4 be replaced? New SIM card or anything?

[vzw_customer_support]

Kenc719,

You are correct. This is unacceptable. I do not want anything to interfere with your business. That is too important. You mentioned a great option. Replacing the SIM Card is one avenue we could explore. I want to make sure that we leave no stone unturned. I want to check out a few things. We need to get the phone/signal working for you. I want to ask if you can meet me in a private message that I am sending now.
VeronicaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[vzw_customer_support]

Kenc719, can you please Follow us and then I can send you a personal message.

VeronicaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[kenc719]

I am under @kciolek1

[Ann154]

The VZW reps were asking you to send them a Follow request within the Verizon Wireless Community forum so they could send you a Direct Message (private) within the Verizon Wireless Community forum. They weren't referring to Twitter.

The Twitter reference is only for their signature line and personally I think is confusing for many people when they read the forum.

[kenc719]

Thank you. I just sent a request. I saw the twitter handle and automatically thought direct message via twitter lol.

[Ann154]

Did you send the follow request to the individual rep or the generic username of all the VZW reps?

[kenc719]

Just to individual rep..

[Snn5]

Verizon Wireless Customer Support

[kenc719]

Thanks...I requested them also. Waiting for an approval.

[Ann154]

Did you intend to mention the generic username of the VZW reps? I don't believe that account is monitored to accept follow requests.

[Snn5]

Used to be that you could see a list of users similar to what used to be on the home/main page of the Community.  I see they have done away with that as well.  Seems to be just a lump sum of the parts with no individual names any longer.  The navigation of this site seems to be equal to setting a compass on a magnet.......all over the place.  I know I have a follow request awaiting approval from some rep from months and months ago.

[Ann154]

"Used to be that you could see a list of users similar to what used to be on the home/main page of the Community.  I see they have done away with that as well.  Seems to be just a lump sum of the parts with no individual names any longer."

Huh? There is a space that lists most of the VZW reps by their individual usernames.

[Snn5]

"There is a space that lists most of the VZW reps by their individual usernames."

What?  I must have missed that list of names on this page:

Verizon Wireless Customer Support

And this page:

https://community.verizonwireless.com/welcome

I see our individual contributor names, but not Reps' names.

[Ann154]

I said a space. Not a profile. Not a homepage.  A space.

You don't dig around the community very much, do you?

Let me know if you are still having trouble finding it tomorrow. I need some sleep and I have over five hours of driving tomorrow morning.

[Snn5]

Yes, direction to this information would be greatly beneficial to myself and others.  Thanks.