DWGJH216, I want to help make sure your contact list is set properly. To do that, we do need additional information. ActiveSync is tied typically to a corporate email account, do you have one active on your device? For your sync options on your S9 have you synced your email and contacts together?
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!