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Why does my S6 freezes up, powers off and restarts?
pmikld
Newbie
‎12-11-2017 02:16 PM

I have a Galaxy S6 that freezes up, powers off and restarts.  It started doing it occassionally, then more often, now almost daily.  It now will restart, go to main screen then lock up, power off and will not restart now.  Any suggestions to get it up and running?  Other than obvious get a new phone lol.

Thank You in advance,

Mike D.

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Re: Why does my S6 freezes up, powers off and restarts?
vzw_customer_support
Customer Service Rep
‎12-13-2017 02:26 PM

I rely on my phone to work well at all times and definitely want you to have a good working phone, pmikld. Let's dig into this and get your phone working again. Please power the phone up in safe mode to see if it will power up and stay on, http://spr.ly/6587DGdIP. Has there been any damage to the phone? Did you notice this change after any changes to the phone such as a new app or software update? What is the current software in your phone, http://spr.ly/6580DGdIr?

Verizon_Customer_Support

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If my response answered your question please click the _Correct Answer_ button under my response registry. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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