Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Why does my Samsung phone turn off when it is plugged into a charger without the battery attached?
samsun
Newbie

samsung cut off when plugging into car charge with disconnet battery.  Works find  on ac current.  2nd phone that has done this.

Tags (1)
0 Likes
1 Solution

Correct answers
Re: samsung cut off when plugging into car charge with disconnet battery. Works find on ac current
vzw_customer_support
Customer Support

samsun,


That is certainly quite interesting! Reviewing the manually there would be no specification whether or not this should or should not occur with the battery removed. However, it's possible that the device may require a specific power output to charge without the battery connected. You may want to reach out to Samsung for further support http://www.samsung.com/us/support/.


AdamG_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

0 Likes
Re: samsung cut off when plugging into car charge with disconnet battery. Works find on ac current
vzw_customer_support
Customer Support

samsun,


That is certainly quite interesting! Reviewing the manually there would be no specification whether or not this should or should not occur with the battery removed. However, it's possible that the device may require a specific power output to charge without the battery connected. You may want to reach out to Samsung for further support http://www.samsung.com/us/support/.


AdamG_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes