Why won't my computer recognize my galaxy s7 when connected via USB?

[Pugoman]

Any suggestions?  I'm trying to download some photos from my s7 to my computer,

[Ann154]

What version of Windows or Mac is the computer running?

[DanceMom813]

I just tried to connect my s7 edge to my computer to upload pictures as well and it also didn't recognize it...

[Pugoman]

Windows 10.

[Salisbury]

     Pugoman, is the phone showing up in Computer Management > Device Manager - under Portable Devices?

If not from within Device Manager go to Universal Serial Bus Controllers and locate USB Mass Storage Device right click on it and go to Properties and try to update the driver, using search automatically for updated driver software. You must have an internet connection to do so.

  If the phone is still not recognized the USB cable itself has to be considered. Is it the cable that came with the new phone?

[vzw_customer_support]

@Pugoman the suggestion from PMccarthy should help with this issue. If is doesn't wecan keep working at this. Have you tried on a different computer? Does anything pop up on the phone when you connect?
AdrienneP_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Rgordon001]

I am having the same issue. I was trying to work with Verizon to trouble shoot wifi issues and needed to do samsung repair but cannot because myou computer with not connect with my phone. Between the wifi/blue tooth issues and this I am ready to return my new phone and go back to my s5

[vzw_customer_support]

Rgordon001

The Galaxy S7 is a very nice device. When you have it plugged into your computer, you will need to pull down the notification shade and choose “Touch for other USB options.” Then you can choose which option corresponds with the task you are looking to perform.

ChristopherM_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[xkvaters]

My computer isn't finding my new S7 Edge either.  I've tried both bluetooth and USB connection...

[srbassett7]

I had the same problem and this worked from me.