Why won't my device display the number of unread messages I have?

[Acmeseed]

My phone will not display the number of unread messages on the icon as it does in other people's phones. My app is version 4.3.7 which is the latest as far as I know. My sister in-law has the same phone, same app version and hers shows the number on the icon. I have gone up and down the notification settings, but cannot find any setting that would control this.

My default Samsung messaging app that came with the phone does this by default.

Any ideas as to why this would not work?

I will greatly appreciate your response.

Mike.

[vzw_customer_support · Accepted solution]

Mike,

We definitely want you to be able to see the amount of your unread messages on the Verizon Messages app. Please try and clear the cache and data on the Messages application http://vz.to/1l1t8Rb. If that does not work please try to uninstall and reinstall the application. Let us know if this helps.

LindseyT_VZW

Follow us on Twitter @VZWSupport

[Barbaralbrown1]

What is the cache and data

[jav6]

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@Barbaralbrown1 wrote:

What is the cache and data

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Data that apps on your device save on your device to remember your choices/preferences.  You can generally clear/delete it without affecting the apps operation by going to Settings, Apps, Selecting the app, Choosing  Storage and Cache and Clear/Delete.

[KH-OrnEsh]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[vzw_customer_support]

To clear the cache and data on the device, please go to Apps > Settings > More > Application manager. Choose an app and choose Clear cache and Clear data.

~Jesse