Wi-Fi calling is enabled on my phone, but it works poorly. I suspect the problem is that the phone prefers to use the cell network, even when the signal is low. In my house, the signal drifts from 0 to 2 bars - it drifts this much even if I'm standing still.
T-Mobile's Wi-Fi calling service provides the options "Wifi preferred" and "wifi only" When I was with T-Mobile, I always had it set to wifi-preferred, and the service was excellent. Can Verizon PLEASE provide something similar?
(I live in a fringe area for Verizon service, so please don't repeat the mantra that Verizon has the best network in the universe. Like every other carrier, quality of service is dependent on where you are relative to the towers. Wi-Fi calling is my only hope for adequate service at home.)
SpringTx,
I love that you are utilizing all the features and benefits f your device. WiFi calling is an amazing feature, let’s look into this. Your device will always prefer and use whichever network it can connect to that provides the strongest signal.
Describe what is happening when you are attempting to place a WiFi call as well as what you experience on the call.
KatiM_VZW
Here's some of my experiences:
1) Receiving a call, sitting 8 feet from my router, I hear the caller, but the caller can't hear me.
2) Making a call (20 feet from router) the calls are broken up (sound coming in and out), experiences on both sides of the conversation. In this case, I may have 2 to 3 bars on the network, when the call is made, but this fluctuates even if I stand still.
3) Making or receiving a call, all is fine until I walk around the house, at which point the call breaks up.
Re: the T-Mobile question, I was at the same address as now.
Still not sure if Verizon offers Wi-fi calling? (not on my phone anyway)
If in your shoes I would install one of the free Wi-fi calling apps & see how that works for you. I use Talkatone & it works great on stable Wi-fi connections. Sounds MUCH better than VoLTE did.
I want you to be able to use your WiFi to the fullest SpringTx. Have you tried connecting to another WiFi to see if you still have issues? Turn off your router and restart. Let me know the outcome once you test both.
AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Verizon- Yes, the problem occurs with other routers. I have rebooted and the problem still occurs. Also note that I followed the advice of user digitalrules (above) and turned on airplane mode, then turned on wifi. This forces it to use wifi, and this works great. This makes it clear that the problem is due to Verizon's implementation which favors use of cell service even when service is marginal. PLEASE take this to engineering and ask them to provide the option to favor wifi over cell. This can't be that difficult, since other carriers provide this option.
Hey Lezgrl79,
You can trick your phone into using Wi-Fi for calling. First, turn on Airplane mode. This turns off cell and wifi. Then turn on wifi. This leaves cell service off.
Remember to turn off airplane mode when you leave home.
Please give it a try and post your results here. This will help others.
It's stupid that you have to do this. I hope Verizon improves their implementation soon.
I actually tried but it didn't work for me. I noticed this is under galaxy s6 and I'm on the s7.
It should still work with the S7.
I was able to call my voicemail doing that. I'll try calling my mom or something and see if it works. Cuz if it is, the icon for wifi calling isn't showing up. I'll get back in a sec.
So apparently it works doing it that way. But the wifi calling icon doesn't show up so I couldn't tell.
Sounds like a bug! Glad it worked.
I am having the same problems with Wifi Calling. I am constantly losing calls. People hear me or I can't hear them. I have two homes (Hawaii and Arizona) both of which have high speed internet. I have Apple Routers in one location and Asus in the other. I have LGV20 and iPhone 7 phones.
I have 300mbs in Arizona (Cox) and 100mbs in the Hawaii (Oceanic TimeWarner). Internet is running perfect and PING times are incredibly good.
So, its clear that it is Verizon Wifi Calling and not any of the other variables. What is even worse, is that Verizon service in Arizona (North Scottsdale) not out in the boonies has degraded over the months and forced me into looking at Wifi Calling. I have no solutions.
Is Wifi Calling still in BETA? What is the expectation of this service?
Tim
I have the exact opposite experience. Our Wi-Fi calling on four different iPhones works flawlessly and hands off gracefully when you leave the house or the office with the better signal outdoors
We definitely want you to have a great wireless experience with WiFi calling, tuzzanti. It sounds like you have very solid WiFi connections. Have you called our tech support team at 800-922-0204 to troubleshoot the issue? If you have, what steps have you done? I don't want to ask you to do the same things twice. Also, what is your phone model?
AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have tried Wifi calling with Verizon and it is terrible. Indeed I have *excellent* WIFI at my work and Home (WhatsApp/Viber works beautifully even with Video). However the Verizon wifi calling is terrible. At home I wanted to use it since my verizon reception is very low. At work my verizon reception is good (not excellent but good).
In both places the Wifi calling is terrible. Called verizon they did their trouble shooting - did not help. Maybe Verizon should hire the engineers in WhatsApp or Viber to teach them how to do voice over IP.
ALl those comments saying use app x or app y - this does not help. I am calling regular land line numbers and need to have my phone work.
Verizon needs to fix this and stop the nonsense of your router is not good -- mine is a top notch router and I am a networking professional and know what I am doing.
There doesn’t seem to be a setting which controls wi-fi calling as a priority; instead, it seems that Verizon’s wi-fi calling will choose which ever appears to be stronger—wi-fi or cell tower—, so when one bar suddenly shows up on my phone, my call which has been successfully connected via wi-fi calling, will shift over to the cell tower and within seconds the call will drop. Now, mind you, I am no techie, yet as this has happened to me many, many, many times, sooner or later the evidence becomes overwhelming. The service is so bad that even though I might have a “no service” “icon” showing next to the wi-fi icon, and the wi-fi calling is activated in my settings, the “wi-fi calling” icon does not show up or it shows up intermittently. My brother has t-mobile and he has no problem activating wi-fi calling when he visits, and his calls do not drop, so I am considering getting a t-mobile phone. The cell tower is 3 miles away as the bird flies with a hill in between. CRBuchanan
I can understand how dropped calls can be an annoyance when moving from WiFi to Celluar service. I am sure we will figure this out together. I do want to see what we can do to help. I do want to clarify a few things. May I have your nearest intersection and zip code? Is anyone else having this issue? AmberF_VZW
I'm also having this issue. My and my wife's phones have poor quality when on wifi. I'm waiting on hold right now with tech support to see what they say. Zip code 34480, by a bad cell dead zone at the three-way stop intersection of SE 52nd ST, SE 44th AVE RD and SE 41st CT. I'm in a cell dead zone in the middle of a middle class neighborhood that you'd think would have good cell reception. We're heavily dependent on wifi-calling, and yet it's as poor as cellular at times. I have good 25 mbps download, and we can stream movies on multiple computers at the same time, and yet can't use wifi calling half the time when that's all the traffic on the network. Today, we had the first big cold front hit us in Ocala, FL, and my wife was upset that she has to walk out to the road to get a good cellular signal because her wifi calling was so choppy that it was useless!
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
Start a new topic or ask questions in the open forum.
