Wifi calling and texts not working in airplane mode
JohnGaltatGulch
Enthusiast - Level 3

Recent switched my s20 5G from AT&T to Verizon because of better signal at home. However wifi calling and texting doesn't work in airplane mode even though it did when I was on AT&T.  

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Re: Wifi calling and texts not working in airplane mode
JohnGaltatGulch
Enthusiast - Level 3

Problem solved!  Sort of...

After backing up my phone and doing a factory reset which didn't work to enable wifi calling either, I finally got an honest answer.

The claim that the S20 5G doesn't support wifi calling was false, I know it does because both my S20 5Gs had wifi calling when I was on AT&T.  I believe Verizon sold some S20 5Gs that did support wifi calling.  It turns out that Verizon doesn't support wifi calling with certain specific models of the S20 5G, even though the devices do support wifi calling on other carriers. My model numbers #SM-G981U  & #SM-G981U/DS support wifi calling on other carriers but Verizon doesn't support wifi calling on these models and perhaps others.

When I first switched to Verizon and I noticed there was no way to turn on wifi calling, Verizon support incorrectly told me it was automatic and I didn't need to turn it on. Then when I tested it in airplane mode in prep for a trip I discovered that I lost wifi calling when switching to Verizon. 

So, if you have wifi calling problems, before you reset all your networks (causing you to lose all your saved WiFi connections) or doing a factory reset which  causes you to lose all your browser shortcuts upon restore, (when changing phones or restoring backups, save your shortcuts as bookmarks), have the carrier verify that they support wifi calling on the specific model # of your phone.

You can find your model # by: settings>about phone.

I'd suggest that the default from support should first verify they support wifi calling for your specific model # phone since it is a known issue that certain models are not supported by some carriers before inconveniencing their customers with solutions that won't work on their device. 

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Re: Wifi calling and texts not working in airplane mode
jav6
Champion - Level 3

@JohnGaltatGulch wrote:

Recent switched my s20 5G from AT&T to Verizon because of better signal at home. However wifi calling and texting doesn't work in airplane mode even though it did when I was on AT&T.  


After you turn airplane mode ON, do you then turn  WiFi  back ON?  Maybe a software update/option turns WiFi OFF when Airplane mode is turned ON.

...Just another VZW customer...trying to offer some assistance...
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Re: Wifi calling and texts not working in airplane mode
JohnGaltatGulch
Enthusiast - Level 3

LOL,  yes, WiFi is turned back on. I don't expect wifi calling to work when wifi is off.

Software is up to date.

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Re: Wifi calling and texts not working in airplane mode
vzw_customer_support
Customer Service Rep

We know it's important to have access to a feature as helpful as Wi-Fi Calling, JohnGaltatGulch. What exactly happens when you try to use Wi-Fi Calling while in Airplane mode? Do you receive a specific error message? Also, what messaging app are you attempting to use while in Airplane mode?

 

~Izzy

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Re: Wifi calling and texts not working in airplane mode
JohnGaltatGulch
Enthusiast - Level 3
  • LOL,  yes, WiFi is turned back on. I don't expect wifi calling to work when wifi is off.

    Software is up to date.

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Re: Wifi calling and texts not working in airplane mode
JohnGaltatGulch
Enthusiast - Level 3

 

LOL, yes, WiFi is turned back on. I don't expect wifi calling to work when wifi is off.

 

Software is up to date.

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Re: Wifi calling and texts not working in airplane mode
vzw_customer_support
Customer Service Rep

Hello courtesy follow up regarding your Wi-Fi calling & text dilemma. Please answer the following questions.

 

What exactly happens when you try to use Wi-Fi Calling while in Airplane mode? Do you receive a specific error message? Also, what messaging app are you attempting to use while in Airplane mode?  ~Gilbert

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Re: Wifi calling and texts not working in airplane mode
JohnGaltatGulch
Enthusiast - Level 3

The error message is, "Turn off Airplane Mode to make this call?"

Screenshot_20230601-194542_Messages.jpg

That's  the msgs app I'm using. When trying to text in Airplane mode it give error msg,  "Can't send text, turn off Airplane mode"

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Re: Wifi calling and texts not working in airplane mode
vzw_customer_support
Customer Service Rep

Thank you for the screenshots. We want to get a bit more information about what's going on here. Are you trying to call and text internationally, or are you using this in the USA?

~Jesse

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Re: Wifi calling and texts not working in airplane mode
JohnGaltatGulch
Enthusiast - Level 3

Just USA

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