Will Verizon allow previous Note 7 users trade in early to get a Note 8?

[KINNISON_PHILLIP]

I was curious if Verizon is going to cater to previous Note 7 owners that were forced to turn in there phone due to the Recall? Samsung is giving note 7 owners a instant $495 trade in offer to allow them to get the new Note 8. This is only good for buying it through Samsung and would still mean having to pay the remainder of the phone you currently have first. I had a long discussion with a Verizon rep last night and said that I will still have to pay my remaining balance of my current phone to upgrade to the Note 8. Which is another problem. Only apple phones are allowed to upgrade yearly when they have paid 50% or more of their current apple device. All other phones now have to pay the full balance before upgrading. I think Verizon should make a special offer for former note 7 owners to be able to turn in there current phone, even if it means we don't get a trade in bonus, to be able to go back to the note phone. I hope a Verizon rep looks in on these forum questions and gets something in the works.

[skizdidlyidler]

I am wondering this too. I only upgraded because I wanted the new Note 7 phone. I would not have chosen to upgrade had that phone not been available. So now I've wasted my 2yr upgrade on a phone that I don't want!

I don't care that it was Samsung's problem, they effected Verizon just like they effected me and everyone else.

I will be calling around to stores after work today to see what the general managers have been told. Though protocol usually changes day to day for those poor guys... We shall see.

[JEFDOR14]

Ditto. I was appreciative of being able to upgrade to the note 7 from the note edge but I still had to trade in my phone and wasn't able to get it back after the debacle of returning it twice. So here I am stuck with an s7 edge and either have to pay it off or wait for the note 9. I'm a note fan and have enjoyed the note series since the note 2. It's not all of our fault that Samsung rushed things and put out an inferior product twice. But now that the note 8 has come out I feel that carriers should get with Samsung, or vise versa, and allow previous note 7 customers the option to upgrade at no penalty. I feel since Samsung is willing to trade in phones at a significant amount that they should absorb these payoff costs as well through the carriers. Very simple. They[Removed]  and it cost them. Well guess what they're not done paying for that [Removed] yet.

Just my 2 cents. Hopefully someone's listening to the little people.

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Message edited by Verizon Moderator

[DJ091280]

I'm interested to see what Verizon does with this situation. They were very good with the trade in debacle when it happened and I got myself a Google Pixel XL. Though it's a great phone, I really want back in the Note Life. Verizon, please be the ones who beat the other competition to the punch and make this happen. You'll make some happy customers even happier!

[Jackal726]

I could not be more disappointed thus far with this situation.  We were forced to return the Note 7, twice, and I had already turned my Note 5 in for the discount program.  I had no choice but to go to another phone.  So I ended up with a Pixel XL.  I was told, again, if and when, the Note 8 comes out I would be able to return to it.  I chatted with Verizon the day before the pre-order began and was told I could return the Pixel XL and the remainder of the purchase agreement would be waived and I could pre-order the Note 8.  I attempted to do so the next day, and have not been able to get it done yet.

Verizon, this is bad business.  Samsung didn't tell me this, YOU did and now YOU are not standing behind your word.  You say it is not your fault? Well, it is not the former Note 7 owner's fault either.  You made promises that you are not currently keeping and only offering a trad-in program that anyone can take advantage of while not looking after your committed customers.

How many people effected by the Note 7 recall actually have the device they were forced to go to paid off? Not many, I assure you.  I have been a customer with Verizon going on 15 years and this is the response?

[RRIDGWAY1217]

They are not going to help! The 480 trade in credit will be spread out over the monthly payments. They refuse to give the credit upfront and put towards the payoff on the downgraded phone I had to get because of having to turn in 2 note 7s. Samsung deal is just as bad..425 credit toward the purchase through them, still have to trade in your phone and pay off balance, and if you dont qualify for the Samsung credit, you have to pay cash to get it.

[RRIDGWAY1217]

It is how the "credit" is being applied that is the problem. Its not a

credit really..it should be applied to the balance of the phone you are

having to trade. I would not have traded my Note 5 off for a s7edge. But

actually, I had to. When the recall happened, I wanted my Note 5 back, was

told I had to choose another phone because the 5 wasnt available anymore.

I dont have a problem paying the 40 a month, but not in addition to having

to pay off this phone or continue to pay 36 a month as well.

[vzw_customer_support]

We appreciate the feedback, RRIDGWAY1217. Our team is reviewing the situation to find out the best course of action possible for the new Samsung Note 8 device after the Samsung Note 7 recall. Our current promotion can qualify for a discount of up to %50 towards the new Samsung Note 8 when purchased on a Device Payment Agreement.

JoshuaT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[RACBRO3]

Verizon....did you even read our concerns???

WE KNOW ABOUT THE 50% "PROMO"

It does not help us stuck in contracts with "replacement phones". Why should we have to fork out nearly $500 to pay them off?

Just give us our original 1yr 50% eligible upgrade back that you stole.

Or

Use the 50% trade in offer to pay off our old phones and give us a Note 8 full price.

Not hard. I really hope you are "reviewing the situation". Because the current one is not helpful and ridiculous.

https://www.facebook.com/groups/352826418481464/

[RRIDGWAY1217]

Exactly!!!

[vzw_customer_support]

I appreciate all your feedback regarding the options for upgrading to the Note 8, RRIDGWAY1217. I have sent you a Private Message here in the forum. Please access https://community.verizonwireless.com/inbox to continue.

Thank you

JenniferH_VZW

Please follow us on Twitter @vzwsupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[RRIDGWAY1217]

I responded to your request, however, I have spoken with numberous reps over the last few days and they have still came up with the same answer. Unless you are with Corporate and can override the limits on this so called promo, I do not believe your answer will be any different. But hey, maybe you know something the others didnt.

[vzw_customer_support]

RACBRO3,

We understand how important having the latest and greatest can be. Currently, trades can be made once the Device Payment Agreement terms have been met. There are exciting offers available for your Note 8 once the loan has been met: http://www.samsung.com/us/galaxy/note8/Note7Promo/s/Trade-In/

Jive Signature:

KatiM_VZW

Follow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[CK10]

"We understand how important having the latest and greatest can be."

I don't think you do.  We bought defective phones from you after we traded in our old phones.  When we had to give them back ,you were happy to lock us into a 2 year plan (since most don't have an extra grand laying around).  Why did we buy phones we already passed on, waiting for the Note 7, because you took our phones (I could not get my S6 back). I would not upgrade to the Note 8 if I still had my Note 7 (So I don't care about the latest and greatest).

The solution is easy.  You are offering $480 to trade in a paid off phone, which happens to be less than what we owe.  So the $480 won't even get us to breakeven, again on a phone we didn't want, and now we pay off the rest of the phone. Now as a Note 7 owner we don't get any special treatment, except we get to pay more to switch to a Note 8.

So why not do the obvious.  $480 is for paid off phones right?  So give me 11/24  of the $480 (11 months of the 24 month payoff) towards a Note 8 and take your phone and payments back.

Why would I pay off this phone to get a Note 8 when I can have T-Mobile do it and save my self several hundred dollars?  It is cheaper for me to switch then do what your are proposing.

I hope you can understand how a prorated discount is much easier and fair!!! (and you won't lose my 5 lines along with others)

[vzw_customer_support]

We certainly want you to stay with Verizon and be able to have the phone that you've been waiting for, CK10. There is a special offer running on the Note 8 due to the Samsung recall on the Note 7 from last year. After paying the balance on your current phone and then trading in your device you will be paying $20 per month for the Note 8 instead of $40. At the end of the day you are saving 50%, the total cost will be $480 for this phone instead of the full retail price of $960. The manufacturer has fully recognized that customers have been through a lot with the Note 7 recall, this is why the special pricing is available when ordering through Verizon. After the Note 7 was recalled did you trade in for an S7 device? If so, this higher trade in value would only be available with the S7 model, when ordering through Samsung a Galaxy S6 has a trade in value of $200, or $336 through Verizon. Please use the See Offer Details link here: http://vz.to/2vnzCoq for more information. In addition, after the recall you would have been provided with at least $100 in bill incentive credits to your wireless account to thank you for  your loyalty and to help with the inconvenience of not being able to use the Note 7 phone. Does this help clarify things for you?

LaurenC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[TLEON996]

I'm confused, in your response to CK10, you said the trade in value for his S6 is $200 or $336 through Verizon. When I explored the trade in option for my S7 Edge on line (My Verizon website), I was given a trade in value of only $175, why does my newer phone have a trade in value of only half that of the S6???

[vzw_customer_support]

We want to ensure that everyone is on the same page, TLEON996.  If you are looking to upgrade to the Samsung Galaxy Note 8 device, there is a promotional trade in offer that offers a higher trade in amount for certain devices.  Please click on this link: http://vz.to/2wLOa59 and then you will need to click on the blue hyperlink “See offer details.” on the top of the page.  You will get a pop up and it will provide a list of phones eligible for trade in and what the promotional amount is.

AdamB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[RRIDGWAY1217]

Like I've told others, if you have no dog in this fight, kindly step out.

[CK10]

Lauren - Thank you for the reply. When the note was recalled I had to turn in my phone at the store and then I had no phone, so what was I to do (since I could not get my S6 back)?  As previously stated, if there was no Note 7 ever made, I would probably still have my S6 waiting for the Note 8.  Like many others I was under the impression Samsung/Verizon would make this right when the new Note was available.  Instead I am locked into a long term obligation I DID NOT WANT TO BE IN!  What I keep hearing is that all you have to do is pay off your phone and you get $480 off a new phone....BUT I owe that much on the old phone!  So you are basically allowing me to end my obligation (I did not want) with the $480 and resulting in a full price payment on the new phone?!?!  As I have said, T- Mobile will do that for me all day long.

I would be ecstatic to get $200 credit on my S6 right now, oh but I can't because I couldn't get it back.  But guess what 10/24 (10 out of 24 payments on the S7E) of $480 is $200.  I would also be ecstatic if you took back the phone I never wanted and gave me $200 towards the Note 8!

I owe $462 on the S7E, so my $480 savings on the Note gives me a whopping $18 benefit.  The other way to look at it is for $182 (the $200 credit that is fair - $18) you get to keep 5 lines and make a customer feel good about a company.  That is $36.40 a line for retention.

Oh and the $100 I received, I took as a training fee.  There were many hours both on the phone and in store that I educated the VZ representatives from issues on the return policy to how to transfer data to a new phone

Please re-evaluate the "Deal" you are offering customers in my situation.

Thank you.

[RRIDGWAY1217]

We all understand the 50% off promo. The problem is we cant take advantage of that offer because we owe too much on these "replacement" phones. We arent able to use the Samsung offer for the same reason. My bill is 535, my payoff is 595, then the taxes for the note8 $95. In addition to buying new case, screen protector and new car charger. What we need is to have the replacement phone become eligible for upgrade by using the 480 toward the payoff, and I am willing to pay the 40 a month through the payment plan for the note 8. Not trying to get something for nothing, just want the credit to go where we need it.

[Jackal726]

I agree. I am willing to pay for the Note 8,...just not on top of buying my Pixel to do it. It would be different had I not been told I would be able to trade Pixel back in once Note 8 came out.