Will Verizon allow previous Note 7 users trade in early to get a Note 8?
KINNISON_PHILLIP
Enthusiast - Level 2

I was curious if Verizon is going to cater to previous Note 7 owners that were forced to turn in there phone due to the Recall? Samsung is giving note 7 owners a instant $495 trade in offer to allow them to get the new Note 8. This is only good for buying it through Samsung and would still mean having to pay the remainder of the phone you currently have first. I had a long discussion with a Verizon rep last night and said that I will still have to pay my remaining balance of my current phone to upgrade to the Note 8. Which is another problem. Only apple phones are allowed to upgrade yearly when they have paid 50% or more of their current apple device. All other phones now have to pay the full balance before upgrading. I think Verizon should make a special offer for former note 7 owners to be able to turn in there current phone, even if it means we don't get a trade in bonus, to be able to go back to the note phone. I hope a Verizon rep looks in on these forum questions and gets something in the works.

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72 Replies
TLEON996
Enthusiast - Level 3

I'm confused, in your response to CK10, you said the trade in value for his S6 is $200 or $336 through Verizon. When I explored the trade in option for my S7 Edge on line (My Verizon website), I was given a trade in value of only $175, why does my newer phone have a trade in value of only half that of the S6???

vzw_customer_support
Customer Service Rep

We want to ensure that everyone is on the same page, TLEON996.  If you are looking to upgrade to the Samsung Galaxy Note 8 device, there is a promotional trade in offer that offers a higher trade in amount for certain devices.  Please click on this link: http://vz.to/2wLOa59 and then you will need to click on the blue hyperlink “See offer details.” on the top of the page.  You will get a pop up and it will provide a list of phones eligible for trade in and what the promotional amount is.

AdamB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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RRIDGWAY1217
Enthusiast - Level 3

Exactly!!!

vzw_customer_support
Customer Service Rep

I appreciate all your feedback regarding the options for upgrading to the Note 8, RRIDGWAY1217. I have sent you a Private Message here in the forum. Please access https://community.verizonwireless.com/inbox to continue.

Thank you

JenniferH_VZW

Please follow us on Twitter @vzwsupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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RRIDGWAY1217
Enthusiast - Level 3

I responded to your request, however, I have spoken with numberous reps over the last few days and they have still came up with the same answer. Unless you are with Corporate and can override the limits on this so called promo, I do not believe your answer will be any different. But hey, maybe you know something the others didnt.

RRIDGWAY1217
Enthusiast - Level 3

They are not going to help! The 480 trade in credit will be spread out over the monthly payments. They refuse to give the credit upfront and put towards the payoff on the downgraded phone I had to get because of having to turn in 2 note 7s. Samsung deal is just as bad..425 credit toward the purchase through them, still have to trade in your phone and pay off balance, and if you dont qualify for the Samsung credit, you have to pay cash to get it.

Jackal726
Enthusiast - Level 2

I could not be more disappointed thus far with this situation.  We were forced to return the Note 7, twice, and I had already turned my Note 5 in for the discount program.  I had no choice but to go to another phone.  So I ended up with a Pixel XL.  I was told, again, if and when, the Note 8 comes out I would be able to return to it.  I chatted with Verizon the day before the pre-order began and was told I could return the Pixel XL and the remainder of the purchase agreement would be waived and I could pre-order the Note 8.  I attempted to do so the next day, and have not been able to get it done yet.

Verizon, this is bad business.  Samsung didn't tell me this, YOU did and now YOU are not standing behind your word.  You say it is not your fault? Well, it is not the former Note 7 owner's fault either.  You made promises that you are not currently keeping and only offering a trad-in program that anyone can take advantage of while not looking after your committed customers.

How many people effected by the Note 7 recall actually have the device they were forced to go to paid off? Not many, I assure you.  I have been a customer with Verizon going on 15 years and this is the response?

DJ091280
Enthusiast - Level 1

I'm interested to see what Verizon does with this situation. They were very good with the trade in debacle when it happened and I got myself a Google Pixel XL. Though it's a great phone, I really want back in the Note Life. Verizon, please be the ones who beat the other competition to the punch and make this happen. You'll make some happy customers even happier!

JEFDOR14
Enthusiast - Level 1

Ditto. I was appreciative of being able to upgrade to the note 7 from the note edge but I still had to trade in my phone and wasn't able to get it back after the debacle of returning it twice. So here I am stuck with an s7 edge and either have to pay it off or wait for the note 9. I'm a note fan and have enjoyed the note series since the note 2. It's not all of our fault that Samsung rushed things and put out an inferior product twice. But now that the note 8 has come out I feel that carriers should get with Samsung, or vise versa, and allow previous note 7 customers the option to upgrade at no penalty. I feel since Samsung is willing to trade in phones at a significant amount that they should absorb these payoff costs as well through the carriers. Very simple. They[Removed]  and it cost them. Well guess what they're not done paying for that [Removed] yet.

Just my 2 cents. Hopefully someone's listening to the little people.

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skizdidlyidler
Enthusiast - Level 3

I am wondering this too. I only upgraded because I wanted the new Note 7 phone. I would not have chosen to upgrade had that phone not been available. So now I've wasted my 2yr upgrade on a phone that I don't want!

I don't care that it was Samsung's problem, they effected Verizon just like they effected me and everyone else.

I will be calling around to stores after work today to see what the general managers have been told. Though protocol usually changes day to day for those poor guys... We shall see.