Will Verizon allow previous Note 7 users trade in early to get a Note 8?
KINNISON_PHILLIP
Enthusiast - Level 2

I was curious if Verizon is going to cater to previous Note 7 owners that were forced to turn in there phone due to the Recall? Samsung is giving note 7 owners a instant $495 trade in offer to allow them to get the new Note 8. This is only good for buying it through Samsung and would still mean having to pay the remainder of the phone you currently have first. I had a long discussion with a Verizon rep last night and said that I will still have to pay my remaining balance of my current phone to upgrade to the Note 8. Which is another problem. Only apple phones are allowed to upgrade yearly when they have paid 50% or more of their current apple device. All other phones now have to pay the full balance before upgrading. I think Verizon should make a special offer for former note 7 owners to be able to turn in there current phone, even if it means we don't get a trade in bonus, to be able to go back to the note phone. I hope a Verizon rep looks in on these forum questions and gets something in the works.

Labels (2)
72 Replies
RRIDGWAY1217
Enthusiast - Level 3

http://www.verizon.com/about/our-company/executive-bios

RRIDGWAY1217
Enthusiast - Level 3

I clicked on contact under Kenneth Dixon

TLEON996
Enthusiast - Level 3

Well, I emailed them as you suggested, now waiting in hopes of a positive outcome...

vzw_customer_support
Customer Service Rep

TLEON996,

I can assure you that we want to make sure you get a phone you'll love and we'd never want to see you go anywhere else. I know that cost matters to me as well and our current promotion is designed to help those who had to go to another phone. I understand preferring to have the current phone paid off with the trade in but it does need to be paid first in this case. The amount you'll get toward the new phone though will cover that so the total by the time the new phone is paid for ends up being the same. What concerns do you have about this option? I want to find a solution that's going to address them and help you get the hpone you want.

AndrewT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

TLEON996
Enthusiast - Level 3

AndrewT_VZW

Thank you very much for your response, and please be aware that I want to stay with Verizon as much as you want me. I fully understand that your current and very generous promotion will in my case more than pay off the balance on my phone. My concern is that I don't have the $429 balance due on my phone to pay it off. However, my position is not "cast in concrete" as the cliche' goes. I am willing to work with you in hopes of reaching a workable solution, for example, could I pay a portion of the balance on my S7 and then prorate or finance the remainder over the next few months? This is just one suggestion and like I said, I am more than willing to work with you to reach an equitable compromise. Thank you again for your response. 🙂

TLEON996
Enthusiast - Level 3

I'm in the same boat as many others here, had the Note 7 twice, forced to downgrade to an S7. Now neither Verizon or Samsung will allow us to apply the discount/trade in to the balance on our existing phones. Meanwhile, the competition comes out with this: Switch Carriers without Early Termination Fees | No ETF's | T-Mobile So now T-Mobile will pay off our Verizon phones if we switch to them. So, Verizon, wouldn't you rather keep loyal customers rather than have them switch carriers because of this policy? I for one would much rather stay with Verizon than switch, but if it means being stuck with a phone that is not what I want...

pherson
Champion - Level 1

Keep in mind the payoff is UP to 650, MINUS any trade in value of a phone. So you will STILL be responsible for some of your device and your final bill. Gotta look out for the small print, folks.

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CK10
Enthusiast - Level 3

Actually I did read the fine print and suggest you do the same. The fine print says you trade in your phone with Verizon.  They give you a fraction of what you owe and you leave having to pay hundreds of dollars for the difference.  You give T-Mobile that bill and they give you a credit for that amount (up to $650) per line

pherson
Champion - Level 1

No, they don't.

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CK10
Enthusiast - Level 3

Maybe you are describing something different.  I am talking about T- Mobile paying off your device balance when you leave Verizon as stated on their website.

How does the device payment plan reimbursement work on the web?

First, trade in the device you still owe money on with your old carrier. You will receive a credit equal to your phone’s trade-in value. Then when you submit the bill from your carrier for the device payoff, you will receive a prepaid card for your remaining device payment plan balance minus your phone’s trade-in value.

This is for web transactions, they also describe being able to do this right in the store.

RRIDGWAY1217
Enthusiast - Level 3

So if Verizon customers want good treatment, we should switch carriers!

tk3765
Contributor - Level 3

Don't be so quick with T-Mobile.  Another poster indicated that yes, they will buy out the Verizon contract, however, they don't allow a device payment over $30/month.  So, the buyer would be required to basically put a down payment on the Note 8 of about $210 to get it to the $30/month payment mark plus the added cost of the line charges; the poster indicated a minimum base cost of $299 to get the Note 8 and switch to T-Mobile.

gatorsrise7
Enthusiast - Level 3

Here is just another reason why i would stay away from this debacle. I was an avid note user, had the note 2, note 3, then the note 7. Loved those phones. While it is true that this is not Verizon fault, they do shoulder some of the blame. They sell the product. What should happen here is all of us Note 7 users should qualify for a discount without having to turn in certain phones. And if you look at verizons website under the promotion, You only get 50% off the Note 8 if you have a newer smartphone, i.e. iphone 7 or 7 plus. Then you are tiered down to 35% off if you have a certain other phone, i.e. pixel and Moto Z. Then 25% if you have other phones like the moto z play, lg g4, note 4, etc. It shouldn't be about the money right now for either samsung or verizon. Make you money off the new customers you garner. Dont make the loyal customers of each brand (verizon and samsung note) pay more than what they should. I will hold off until late october or early november to see what I will do. No matter how each company tries to spin it, They are leaving a boat load of us customers mad and unappreciated.

skizdidlyidler
Enthusiast - Level 3

The only reason I haven't jumped ship yet is because the new Note 8 doesn't support the new 600mhz LTE on the T-Mobile network.

It seems like, without realizing it, Samsung is forcing themselves into a corner but still arguing with their customers. I read in an article,

"Samsung doesn’t have to run any deal for former Galaxy Note 7 owners. The company didn’t just forcefully remove the Galaxy Note 7 from your hands last year. It replaced your phone with something else or refunded the money."

Um, yes they did forcefully remove the devices from us. They even reduced the battery life on the 1% who decided to keep it after being basically threatened by Samsung to return our Note 7 devices.

You act like I should be happy they refunded the money spent on my defunct phone, as if it was my burden to begin with.

I'm about done with Verizon and Samsung completely! Get you heads our of the darkness and see what's really happening!

JEFDOR14
Enthusiast - Level 1

That's garbage that we have to email corporate. They know who the previous note 7 owners were. Instead of making us jump through hoops just give us the option.

LESNET58
Enthusiast - Level 1

I wish Verizon would see that to truly be doing something for its Note 7 customers, the proper thing would be to allow early trade ins of the devices we downgraded to, since we were not able to get our original phones back from them. If they would have returned my Note 3 instead of me having to change to a note 5 after the recall, I could get the same deal they are offering me for being a loyal customer.  It is a slap in the face to see a pop up each time I visit Verizon wireless and the emails from Verizon that tout such a great deal to former Note 7 owners, that in reality they are offering to any Verizon customers.  Verizon, take a page from Sprint's book.  They are allowing their customers to trade their devices after 12 payments have been made, much better than requiring payment in full

LAHNABEA
Enthusiast - Level 2

I was on the phone with Verizon a few times to discuss this. It really is frustrating! I had waited to upgrade my phone when I learned about the Note 7. Finally, when it arrived, I was instantly in love (I had been a Note 4 user - I love the Notes). The recall was so disappointing. But I did what I was supposed to do and traded my phone for another phone that wasn't a Note and wasn't what I wanted. Now, I can't upgrade to a Note 8 until I pay off my contract (October 2018). I'm almost tempted to take a loss, pay off the dumb thing and have Samsung buy my current phone and get the deal they're offering Note 7 users. I'd be free from a contract with Verizon! That might be worth the price. I'm "this close" but am holding out to see if Verizon will step up.

TLEON996
Enthusiast - Level 3

I was online at Best Buy a couple hours ago using the live chat button to ask about this. According to him, my S7E would have a trade in value of $379.99 that could be applied to the $429 I still owe. I haven't been into a Best Buy to talk to a sales rep in person. Has anyone here checked into this at a BB store? If true, I'd say [Removed] the Samsung or Verizon offer and go with this.

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STELEI48
Enthusiast - Level 1

What verizon and samsung are doing with this promo is an absolute slap in the face to previous note 7 customers and will end up hurting them one day. I have a growing pipeline corrosion survey business with almost 30 employees. I am looking into business plans for my company to provide cell phone service to my employees. I can tell you that verizon will not be getting it. The 50% off a phone that will be compensated over the course of 2 years is a joke and anyone with half a brain can see that!

tk3765
Contributor - Level 3

Update on my chat with Corporate.

First, they are only going on a case by case basis.  If someone wants to argue the payoff/buyout, they need to contact Corporate and talk it out Leadership | About Verizon .  The reason they aren't offering this as a global sort of offer is just due to the number of customers and the manpower that would be required to implement everything; as a project manager and business analyst, I'll keep my view on that to people's imaginations Smiley Happy to keep from possibly burning good will bridges.

Now, a few things.  There are two types of contracts; 24 months of payments and 100% cost, or 24 months worth of payments and 50% cost to get an upgrade (the previous annual upgrade option).  Either way, the phone, whichever one the customer has, MUST be fully paid before they can upgrade.  What this means is that if a person had the 25/50%, they still have to pay the 12 month balance on the phone (the equivalent of the last 12 payments); they would just be allowed to upgrade once the phone was paid to the 50% value.  I admit this didn't make a whole bunch of sense, as, the customer could upgrade at any time once the phone is paid off, regardless of when, the way current contracting goes.  A customer could make three payments, pay off the balance and immediately upgrade.

The offer I was given was this.  My payment agreement was for 24/100% (I was never given an alternate possibility).  I will have my 12th payment completed on 15 September, at which time, Verizon would credit exactly half of the amount owed, so, by numbers, $214.50 to apply to the phone balance, leaving a cost of $214.50 to pay in order to do the upgrade.  The other option was to, before my next statement comes out, credit the $214.50 to my account balance, which, with my bill would mean no payment required for the month, with balance applied to the next statement.  It wouldn't be applied to the balance on the phone, but the idea would be to reduce the bill to save the money to get the half credit to pay off the phone.  Same end result, just applied differently.  There is no 100% buyout being offered even with corporate contact.  This is a one-time ever option and wouldn't be offered again.  So, if someone says, I don't like the Note 8 I want to upgrade to the Note 9, they would have to have the phone fully paid; no reductions or credits.

The current promotion is as written.  The $480 cost reduction over the course of the standard 24 month payment agreement.  If someone wants to buy the Note 8 outright, or they want to buyout the overall cost early, they would not receive any reduction in the cost, or would not be credited the remaining balance of the credit, as currently offered.  A trade-in would still be allowed obviously but it is reduced to the regular trade-in value and not the promotional, 24 month payment plan, credit.  I've never done a trade-in as my previous phones have been given to family or friends; is the amount an immediate credit and reduction or is it applied over time..like the credit currently being offered over the 24 payments?

Verizon did indicate that it is possible (not guaranteed) a different promotion would be given once the pre-order time ends on 14 September.  Starting 15 September, the phones will be available in the regular stores...obviously available inventory depends upon the individual store location.

Next, for the heck of it I ran the process through Verizon online.  When I requested the option of the upgrade, I was given two choices...either add the new device (as a second line) or pay off, in my case the Edge, and keep it; there was no option for payoff/buyout and trade-in.  I added it to the cart anyway, under the payoff and keep, figuring I could go through the regular trade-in process at the end..nope, the Edge did not come up as a trade-in option; only my iPad and funny enough, the Note 7 (sent back last year but still showing as an inactive line).  I asked about this, and Verizon indicated a pre-order with a remaining balance on the payment plan is not possible in one transaction.  The customer would have to first pay off the phone in one transaction, and then go through the pre-order process.  I am guessing this also holds true for any orders placed after the pre-order period.

I admit I forgot to ask about the Samsung deal and moving it to Verizon; if the Edge could be paid off with extra payments or if it had to be maintained as a new line alongside the Note 8.  If I get some time I'll call back and see if I can get that question answered.

Hope this helps Smiley Happy

CK10
Enthusiast - Level 3