Will Verizon allow previous Note 7 users trade in early to get a Note 8?
KINNISON_PHILLIP
Enthusiast - Level 2

I was curious if Verizon is going to cater to previous Note 7 owners that were forced to turn in there phone due to the Recall? Samsung is giving note 7 owners a instant $495 trade in offer to allow them to get the new Note 8. This is only good for buying it through Samsung and would still mean having to pay the remainder of the phone you currently have first. I had a long discussion with a Verizon rep last night and said that I will still have to pay my remaining balance of my current phone to upgrade to the Note 8. Which is another problem. Only apple phones are allowed to upgrade yearly when they have paid 50% or more of their current apple device. All other phones now have to pay the full balance before upgrading. I think Verizon should make a special offer for former note 7 owners to be able to turn in there current phone, even if it means we don't get a trade in bonus, to be able to go back to the note phone. I hope a Verizon rep looks in on these forum questions and gets something in the works.

Labels (2)
72 Replies
RRIDGWAY1217
Enthusiast - Level 3

I have been on the phone with Samsung and Verizon, sending emails and text,

messages through facebook. They keep saying they are looking into making

some changes, they've had a long time to work this out!

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BIGHAWK420
Enthusiast - Level 1

I feel entirely betrayed by Verizon. My wife and I have been loyal customers for almost 10 years now. I was forced to give up my Note 7 because of this fiasco. I downgraded to the S7 edge. Now the Note 8 is coming out, they want me to finish paying for a phone that I didn't want in the first place, rather than being able to trade it in for the device I want.

I am extremely disappointed in the way Verizon is handling this situation.

BIGHAWK420
Enthusiast - Level 1

By the way the answer is NO.

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RRIDGWAY1217
Enthusiast - Level 3

Verizon isnt going to help, Samsung isnt going to help...I think we should

be able to trade the phone in and have the trade it credit go toward the

payoff!

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CK10
Enthusiast - Level 3

As everyone has stated buying a Note 7 was a disadvantage.  So you are now stuck in contract and the trade-in credit does nothing in reality because you are not going to make 2 payments until the Note replacement is paid off.

Solution:  Switch to T-Mobile.  They will buy out what ever value is left (up to $650) for every phone in your plan.  Or wait to pay off your phone and buy a different brand phone.

Samsung does not deserve my loyalty with this deal.  The Note 8 looks great but, there are great phones coming out everyday. The only major differentiation is the stylus.  Yeah there are other things, but most are very close seconds.

RRIDGWAY1217
Enthusiast - Level 3

T Mobile doesnt work where I live, so for me thats not an option.

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acerhater
Enthusiast - Level 1

We traded in our Note 7's twice and downgraded to the S7 edge for all 3.  We were told that we would be able to upgrade to the Note 8 as soon as it came out with no out of pocket costs.  Guess we shouldn't have believed what we were being told.  I would love to get back to the Note series of phones but we cant afford paying off 3 phones then getting this awful per month discount.  Verizon should use the discount to pay off our downgraded phones and let us pay off or have monthly payments on the Note 8.  So disappointed.

RRIDGWAY1217
Enthusiast - Level 3

I really hope Verizon is listening! The "deal" that they, and Samsung have

is not helping the majority of Note 7 users. I spent the majority of the

day yesterday on yhe phone with both companies, I will say Verizon was

easier to talk with, however, this issue cant be fixed with a customer

service rep, it needs to be addressed by someone on up the chain. I am just

hoping with the calls, text, emails and forums that one of those higher ups

will do something.

RRIDGWAY1217
Enthusiast - Level 3

http://www.verizon.com/about/our-company/executive-bios

Email corporate!!

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CK10
Enthusiast - Level 3

This is insanity. Neither Verizon or Samsung really care about the base of Note 7 owners.  When I read Note 7 users will get almost 50% discount I was relieved they came through.  But oh no.  I trade in my S6 for the Note 7 and get my trade in credit.  I am happy.  Then I am forced to return my phone and am forced to buy a new phone (can't get my S6 back) under the belief I would be made whole when the next Note came out.

Now the Note is here and the bait and switch is announced of up to $425 discount to Note 7 owners.  In the last line of the small print is the - this does not excuse you of your monthly payment on the phone you are trading in.  HUH?????  So as stated above as a loyal Note 7 owner I get to pay MORE for my Note 8 because I was loyal and bought the only decent phone available S7E and my balance is more than the trade in credit.  Oh yeah the S7E was still at premium pricing and I am financing almost $800 for a phone I passed on originally to get the Note.

I know I received a $75 credit for my trouble which ends up being less than minimum wage for the hours I spent at the Verizon store (which I hate to go into), talking to customer service again and again and then loading and reloading my apps and customization onto each phone.

So no, I disagree about taking the S7E back and let me pay full price for the Note 8, I want what is being portrayed for all the troubled Note 7 owners.  Take your S7E back and sell me a Note 8 at a discount like you are trying to make it look like you are doing.

Is this the same deal that you get in South Korea?  I bet not.

For the first time in years I am now looking at the new Pixel or LG (anything non Samsung) as a real alternative, when I take my 5 lines to T-Mobile!

NLH608
Enthusiast - Level 1

My question is does samsung reimburse Verizon for their phone when we trade it in??  It would be nice if Verizon could work something out with samsung.... if we get the phone at $425 off from samsung is Verizon getting the same deal and charging it's customers more?  Just not quite sure how that works.  I think it's crazy that I have to pay up front.  My note 5 was paid off so when I traded up to the 7 I didn't have to pay any out of pocket but now I have to pay off this s7e that I did not and still do not really want.

YARNSRJ
Enthusiast - Level 2

Samsung, Verizon, you hear and see the predicament, previous Note 7 owners are in. You companies are worried about your profit , which you won't reap if you force us to turn away from you because your so called discounts, do not benefit most of the people it's supposed to be for in the first place.

Samsung is guilty for forcing us to to purchase another phone, in most cases, having to go into a payment plan, because we put all our eggs in the basket with the Note 7 and got burned. Pun intended.

Verizon, you just wanted to make any sale so you practically swore to us that we would in the future, have the option to early upgrade this phone we were forced to buy because most of us traded in a perfectly good phone that samsung would not send back to us.

MAKE IT RIGHT. No Note 7 customer who is stuck in a payment plan with a phone most of us were forced to buy, should get the shaft again.

Verizon...Early upgrade from the carriers ( verizon you're letting iphone 7 owners do Early upgrade, so why not us so we can get the Note 8 now as well).

Samsung, give us that $425 right now so that we can pay off the EIP (equipment installment plan) phone you caused us to enter into in the first place.

This is not the way to retain loyal customers. If  another carrier is willing to pay off the phone I got from you, then I may just have to go elsewhere.

Dbeak
Contributor - Level 1

We too were involved in the double recall and my college aged son had to settle for the 7edge which he is not happy about.

First of all they are saying the 7edge only has a trade in value of $175. This seems pretty low to me so obviously Samung/Verizon is lowballing the trade value to entice us into falling for this scam.

They actually expect us to pay off the replacement phone which means I would have paid over $800 for a phone and then I have to TURN IT IN!!! Which then Samsung will just refurbish and re-sell.

I'm sorry but if I spend all that money on anything it is mine to keep. I can use it, sell it, trade it in or throw it in the Atlantic Ocean!

I feel sorry for those customers who will actually think this is a good deal and go for it. I spoke to a supervisor yesterday who said we have to wait to see if Samsung is going to come up with anything better when the phone is actually released. I am not holding my breath that's for sure!

Dbeak
Contributor - Level 1

The bottom line is we need to be able to turn in the replacement phone (that we were forced to get) and call it even. Whether they waive the balance due, apply the instant credit to the balance due or however they want to word it. Those customers who were involved in this recall last year should have the opportunity to be rid of the replacement phone without paying it off and be free to purchase the Note 8.

vzw_customer_support
Customer Service Rep

Dbeak, your patience and cooperation was appreciated during the Samsung Note 7 Recall. I apologize. We'll be unable to waive the remaining balance of your device loan to allow an upgrade to the new Note 8. However, once you pay off your current phone, you may take advantage of the current promotional offer http://vz.to/2wnK4Qv 

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RRIDGWAY1217
Enthusiast - Level 3

And still, they are not hearing us. I saw where someone else was able to

get the trade in to cover the payoff and pay full pruce at 40 a month for

the note 8. That was an answer for corporate.

On Aug 28, 2017 8:07 AM, "vzw_customer_support" <forums@verizonwireless.com>

TLEON996
Enthusiast - Level 3

"Dbeak, your patience and cooperation was appreciated during the Samsung Note 7 Recall. I apologize. We'll be unable to waive the remaining balance of your device loan to allow an upgrade to the new Note 8. However, once you pay off your current phone, you may take advantage of the current promotional offer "

No one is asking to waive the balance on the phones we were forced into due to the Note 7 recall. We are simply asking to have the $480 promotion (or even the Samsung $425) be applied to the balance we currently owe, then give us the standard 24 month payment plan on the Note 8, even if it means the $40 monthly payment we would have if we were to by the phone normally. It's not as if we had no other alternative since your competition is willing to buy out our balance to switch carriers. It seems incomprehensible to me that a company like Verizon would care so little about retaining their customer base. As it stands right now, Verizon has about two weeks to rectify this situation or to see a large number of customers switch to T-Mobile.

CK10
Enthusiast - Level 3

TLEON, Yes I do want them to waive the balance, but only give the portion of the $480 discount that I have paid. So 11/24 of $480 is $220 off the Note 8 and take the S7E with no more  payments.  Verizon did FORCE me into this because they would not give back my S6 that I turned in.  And at the time there was plenty of talk about how it would be made right with 1/2 off the next Note (and no denials by Samsung OR Verizon at the time).  Well they have half off but with so many strings I am strangled.  Interesting had I gotten my S6 back, Samsung's deal would provide a $425 discount by turning in an S5 or above.

So everyone please stop asking to pay full price for the Note 8, ANYONE but the Note 7 owners can do that!!! (And they can do that simply by switching)

If I still had my Note 7 I would have no reason to switch to the Note 8.  If they would have given me my S6 back when they took my Note 7 I would be getting a $425 Discount from Samsung.  So how is paying retail any special treatment for Note 7 owners.

Just to be clear we are not the latest tech seekers wanting to skip a year + of payments to get the latest thing.  We are trying to get rid of the phones we never wanted.

A prorated discount is thing only thing that makes sense and is very fair.

TLEON996
Enthusiast - Level 3

CK10, I totally agree, in my case the balance due on my S7 is $429. If Verizon would use $429 to pay off my S7 and apply the remaining $51 to the note 8, I'd be satisfied. In your case the balance due is much less, so by all means you should get the full $480 to use as you outlined.

RRIDGWAY1217
Enthusiast - Level 3

You need to email corporate. They do have a buy out program...they will

payoff my s7edge, allowing me to preorder, all I have to do is pay sales

tax. Service reps can not do this, nor can they steer you in that

direction! Instead of getting the promo, I will pay 40 a month.

TLEON996
Enthusiast - Level 3

Awesome! can you furnish us with an email contact @ VZW corporate?

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