Will Verizon allow previous Note 7 users trade in early to get a Note 8?
KINNISON_PHILLIP
Enthusiast - Level 2

I was curious if Verizon is going to cater to previous Note 7 owners that were forced to turn in there phone due to the Recall? Samsung is giving note 7 owners a instant $495 trade in offer to allow them to get the new Note 8. This is only good for buying it through Samsung and would still mean having to pay the remainder of the phone you currently have first. I had a long discussion with a Verizon rep last night and said that I will still have to pay my remaining balance of my current phone to upgrade to the Note 8. Which is another problem. Only apple phones are allowed to upgrade yearly when they have paid 50% or more of their current apple device. All other phones now have to pay the full balance before upgrading. I think Verizon should make a special offer for former note 7 owners to be able to turn in there current phone, even if it means we don't get a trade in bonus, to be able to go back to the note phone. I hope a Verizon rep looks in on these forum questions and gets something in the works.

Labels (2)
72 Replies
TLEON996
Enthusiast - Level 3

I'm in the same boat as many others here, had the Note 7 twice, forced to downgrade to an S7. Now neither Verizon or Samsung will allow us to apply the discount/trade in to the balance on our existing phones. Meanwhile, the competition comes out with this: Switch Carriers without Early Termination Fees | No ETF's | T-Mobile So now T-Mobile will pay off our Verizon phones if we switch to them. So, Verizon, wouldn't you rather keep loyal customers rather than have them switch carriers because of this policy? I for one would much rather stay with Verizon than switch, but if it means being stuck with a phone that is not what I want...

pherson
Champion - Level 1

Keep in mind the payoff is UP to 650, MINUS any trade in value of a phone. So you will STILL be responsible for some of your device and your final bill. Gotta look out for the small print, folks.

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CK10
Enthusiast - Level 3

Actually I did read the fine print and suggest you do the same. The fine print says you trade in your phone with Verizon.  They give you a fraction of what you owe and you leave having to pay hundreds of dollars for the difference.  You give T-Mobile that bill and they give you a credit for that amount (up to $650) per line

pherson
Champion - Level 1

No, they don't.

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CK10
Enthusiast - Level 3

Maybe you are describing something different.  I am talking about T- Mobile paying off your device balance when you leave Verizon as stated on their website.

How does the device payment plan reimbursement work on the web?

First, trade in the device you still owe money on with your old carrier. You will receive a credit equal to your phone’s trade-in value. Then when you submit the bill from your carrier for the device payoff, you will receive a prepaid card for your remaining device payment plan balance minus your phone’s trade-in value.

This is for web transactions, they also describe being able to do this right in the store.

RRIDGWAY1217
Enthusiast - Level 3

So if Verizon customers want good treatment, we should switch carriers!

Dbeak
Contributor - Level 1

We too were involved in the double recall and my college aged son had to settle for the 7edge which he is not happy about.

First of all they are saying the 7edge only has a trade in value of $175. This seems pretty low to me so obviously Samung/Verizon is lowballing the trade value to entice us into falling for this scam.

They actually expect us to pay off the replacement phone which means I would have paid over $800 for a phone and then I have to TURN IT IN!!! Which then Samsung will just refurbish and re-sell.

I'm sorry but if I spend all that money on anything it is mine to keep. I can use it, sell it, trade it in or throw it in the Atlantic Ocean!

I feel sorry for those customers who will actually think this is a good deal and go for it. I spoke to a supervisor yesterday who said we have to wait to see if Samsung is going to come up with anything better when the phone is actually released. I am not holding my breath that's for sure!

Dbeak
Contributor - Level 1

The bottom line is we need to be able to turn in the replacement phone (that we were forced to get) and call it even. Whether they waive the balance due, apply the instant credit to the balance due or however they want to word it. Those customers who were involved in this recall last year should have the opportunity to be rid of the replacement phone without paying it off and be free to purchase the Note 8.

vzw_customer_support
Customer Service Rep

Dbeak, your patience and cooperation was appreciated during the Samsung Note 7 Recall. I apologize. We'll be unable to waive the remaining balance of your device loan to allow an upgrade to the new Note 8. However, once you pay off your current phone, you may take advantage of the current promotional offer http://vz.to/2wnK4Qv 

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TLEON996
Enthusiast - Level 3

"Dbeak, your patience and cooperation was appreciated during the Samsung Note 7 Recall. I apologize. We'll be unable to waive the remaining balance of your device loan to allow an upgrade to the new Note 8. However, once you pay off your current phone, you may take advantage of the current promotional offer "

No one is asking to waive the balance on the phones we were forced into due to the Note 7 recall. We are simply asking to have the $480 promotion (or even the Samsung $425) be applied to the balance we currently owe, then give us the standard 24 month payment plan on the Note 8, even if it means the $40 monthly payment we would have if we were to by the phone normally. It's not as if we had no other alternative since your competition is willing to buy out our balance to switch carriers. It seems incomprehensible to me that a company like Verizon would care so little about retaining their customer base. As it stands right now, Verizon has about two weeks to rectify this situation or to see a large number of customers switch to T-Mobile.

vzw_customer_support
Customer Service Rep

TLEON996,

I can assure you that we want to make sure you get a phone you'll love and we'd never want to see you go anywhere else. I know that cost matters to me as well and our current promotion is designed to help those who had to go to another phone. I understand preferring to have the current phone paid off with the trade in but it does need to be paid first in this case. The amount you'll get toward the new phone though will cover that so the total by the time the new phone is paid for ends up being the same. What concerns do you have about this option? I want to find a solution that's going to address them and help you get the hpone you want.

AndrewT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

TLEON996
Enthusiast - Level 3

AndrewT_VZW

Thank you very much for your response, and please be aware that I want to stay with Verizon as much as you want me. I fully understand that your current and very generous promotion will in my case more than pay off the balance on my phone. My concern is that I don't have the $429 balance due on my phone to pay it off. However, my position is not "cast in concrete" as the cliche' goes. I am willing to work with you in hopes of reaching a workable solution, for example, could I pay a portion of the balance on my S7 and then prorate or finance the remainder over the next few months? This is just one suggestion and like I said, I am more than willing to work with you to reach an equitable compromise. Thank you again for your response. 🙂

CK10
Enthusiast - Level 3

TLEON, Yes I do want them to waive the balance, but only give the portion of the $480 discount that I have paid. So 11/24 of $480 is $220 off the Note 8 and take the S7E with no more  payments.  Verizon did FORCE me into this because they would not give back my S6 that I turned in.  And at the time there was plenty of talk about how it would be made right with 1/2 off the next Note (and no denials by Samsung OR Verizon at the time).  Well they have half off but with so many strings I am strangled.  Interesting had I gotten my S6 back, Samsung's deal would provide a $425 discount by turning in an S5 or above.

So everyone please stop asking to pay full price for the Note 8, ANYONE but the Note 7 owners can do that!!! (And they can do that simply by switching)

If I still had my Note 7 I would have no reason to switch to the Note 8.  If they would have given me my S6 back when they took my Note 7 I would be getting a $425 Discount from Samsung.  So how is paying retail any special treatment for Note 7 owners.

Just to be clear we are not the latest tech seekers wanting to skip a year + of payments to get the latest thing.  We are trying to get rid of the phones we never wanted.

A prorated discount is thing only thing that makes sense and is very fair.

TLEON996
Enthusiast - Level 3

CK10, I totally agree, in my case the balance due on my S7 is $429. If Verizon would use $429 to pay off my S7 and apply the remaining $51 to the note 8, I'd be satisfied. In your case the balance due is much less, so by all means you should get the full $480 to use as you outlined.

RRIDGWAY1217
Enthusiast - Level 3

You need to email corporate. They do have a buy out program...they will

payoff my s7edge, allowing me to preorder, all I have to do is pay sales

tax. Service reps can not do this, nor can they steer you in that

direction! Instead of getting the promo, I will pay 40 a month.

TLEON996
Enthusiast - Level 3

Awesome! can you furnish us with an email contact @ VZW corporate?

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RRIDGWAY1217
Enthusiast - Level 3

I clicked on contact under Kenneth Dixon

TLEON996
Enthusiast - Level 3

Well, I emailed them as you suggested, now waiting in hopes of a positive outcome...

RRIDGWAY1217
Enthusiast - Level 3

http://www.verizon.com/about/our-company/executive-bios

RRIDGWAY1217
Enthusiast - Level 3

And still, they are not hearing us. I saw where someone else was able to

get the trade in to cover the payoff and pay full pruce at 40 a month for

the note 8. That was an answer for corporate.

On Aug 28, 2017 8:07 AM, "vzw_customer_support" <forums@verizonwireless.com>

YARNSRJ
Enthusiast - Level 2

Samsung, Verizon, you hear and see the predicament, previous Note 7 owners are in. You companies are worried about your profit , which you won't reap if you force us to turn away from you because your so called discounts, do not benefit most of the people it's supposed to be for in the first place.

Samsung is guilty for forcing us to to purchase another phone, in most cases, having to go into a payment plan, because we put all our eggs in the basket with the Note 7 and got burned. Pun intended.

Verizon, you just wanted to make any sale so you practically swore to us that we would in the future, have the option to early upgrade this phone we were forced to buy because most of us traded in a perfectly good phone that samsung would not send back to us.

MAKE IT RIGHT. No Note 7 customer who is stuck in a payment plan with a phone most of us were forced to buy, should get the shaft again.

Verizon...Early upgrade from the carriers ( verizon you're letting iphone 7 owners do Early upgrade, so why not us so we can get the Note 8 now as well).

Samsung, give us that $425 right now so that we can pay off the EIP (equipment installment plan) phone you caused us to enter into in the first place.

This is not the way to retain loyal customers. If  another carrier is willing to pay off the phone I got from you, then I may just have to go elsewhere.