Will a protective case cause the S8 clock to turn on and off?
Ladyg45
Enthusiast - Level 3

Placed a cover on my S8 phone not the clock turn on and off every few seconds. Is that a cover that will not cause this to happen, or does this have to do with the cover?

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Ladyg45
Enthusiast - Level 3

I worked it out by placing a piece of paper on the back of the cover and it is work fine. Thanks everyone.

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Ladyg45
Enthusiast - Level 3

I worked it out by placing a piece of paper on the back of the cover and it is work fine. Thanks everyone.

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Elements
Specialist - Level 1

Does your case perhaps cover the proximity sensor? It's on the front of your phone, just to the left of the earpiece. That sensor tries to tell if your phone is in your pocket or to your cheek. You may want to try turning off the setting and see if that helps. Disable the setting here:

Settings > Display > Keep Screen Turned Off

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vzw_customer_support
Customer Service Rep

Ladyg45,

I certainly wouldn't want your phone behaving strangely like that. I appreciate you confirming. Just to make sure is this when the phone is locked the time keeps flashing? How often does this happen?

AndrewT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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