Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
Won't update: Update failed or incomplete Code:410?

My wife's Fascinate has this, "Update failed or incomplete Code:410" in the phone's status.  When checking for an update it says none is available.  I've rebooted and pulled the batter to no avail.


Also, since the partial and failed update (apparently?) the phone sends text messages with a bunch of @@@@@ symbols in the end of text message.


Is there a way to resolve this?

Re: Won't update: Update failed or incomplete Code:410?
Try a factory reset
Re: Won't update: Update failed or incomplete Code:410?
Not applicable

Nickjr actually had the correct response when he mentioned to do the factory reset. Something in the phone is preventing the software update from going through.  Please follow these steps:


Here's the Link


Preferred method

  1. From a home screen, select Applications.
    Home screen Applications
  2. Select Settings.
  3. Select Privacy.
    Settings with Privacy
  4. Select Factory data reset.
    Factory data reset
  5. Select Reset phone.
    Note If presented, enter the current passcode or draw the unlock pattern.
    Reset phone
  6. Select Erase everything.
    Erase everything



Alternate method

  1. Press and hold the Power button.
    Note If the device is non-responsive, remove then replace the battery. Refer to Battery Inserting / Removing for additional assistance.
    Power button
  2. Select Power off.
    Power off
  3. Press and hold the Volume Up / Down keys and the Power button simultaneuously. When the Samsung logo appears, release only the Power button.
    Volume keys
    Power button
  4. From the Recovery screen, press the Volume down key to select wipe data / factory reset.
    Recovery screen
  5. Select Home.
    Wipe data / factory reset
  6. Select Volume Up to continue.
    Note Allow the factory reset process to complete (approximately 1 minute).
    Manual Mode
  7. Ensure reboot system now is selected.
    Reboot system now
  8. Select Home.
    Wipe data / factory reset