An Accepted Solution is available for this post.
Worst answers ever
reggieco
Enthusiast - Level 2
‎08-17-2020 05:55 PM

I have spoken with 4 different reps on different days and they all have a different answer about esim support on the note 20. One rep says it is supported, one says it's not, one said the note 20 doesn't even have an esim in it. 

No consistency at all 

Labels (1)
Labels
0 Likes
11 Replies
An Accepted Solution is available for this post.
vzw_customer_support
Customer Service Rep
‎08-19-2020 06:01 PM

The Galaxy Note 20 does support dual SIM technology. Not the Note 10+. My apologies for the previous agents miscommunication with the wrong device.

0 Likes
An Accepted Solution is available for this post.
bono81310
Newbie
In response to vzw_customer_support
‎08-23-2020 04:45 AM

The Note 20 does support dual SIM technology, but Verizon still does not. So miss leading answer again. 

0 Likes
An Accepted Solution is available for this post.
reggieco
Enthusiast - Level 2
In response to vzw_customer_support
‎08-24-2020 04:10 PM

I purchased a note 20 directly from Verizon under the assumption esim was supported. After hours on the phone with agents, they then informed me that the note 20 does not have dual sim capabilities 

0 Likes
An Accepted Solution is available for this post.
TaceK
Enthusiast - Level 2
In response to reggieco
‎02-04-2021 01:28 PM

The phone may but Verizon...most probably not.

0 Likes
An Accepted Solution is available for this post.
vzw_customer_support
Customer Service Rep
In response to TaceK
‎02-06-2021 01:38 PM

Tacek We want to make sure you receive the assistance you need. Is there something we can help you with?

0 Likes
An Accepted Solution is available for this post.
reggieco
Enthusiast - Level 2
In response to vzw_customer_support
‎08-24-2020 04:12 PM

I would be happy to purchase another device and renew my agreement with Verizon if you can help me get this situation resolved. 

0 Likes
An Accepted Solution is available for this post.
vzw_customer_support
Customer Service Rep
In response to reggieco
‎08-26-2020 04:27 PM

It's frustrating when you are trying to find clear answers to your device concerns as it relates to the eSim concerns, reggieco.  Let me get more details and help clarify some details. I am sorry that there is no option for a Samsung Galaxy Note 10 Plus using eSim technology. However, how long have you had the Galaxy Note 10+? Do you have a different device that can support using an eSim? Here's a link for more details for your review https://www.verizon.com/support/dual-sim-with-esim-faqs/ . Please share back with us more details so we can assist you further.

 

Thanks,

EdwinL@VZWsupport  

 

 

0 Likes
An Accepted Solution is available for this post.
reggieco
Enthusiast - Level 2
In response to vzw_customer_support
‎08-26-2020 05:34 PM

note 20. 
I have a note 20. 
not the note 10. 
the note 20 does have esim capability, but will Verizon support that. 

0 Likes
An Accepted Solution is available for this post.
vzw_customer_support
Customer Service Rep
In response to reggieco
‎08-28-2020 05:56 PM

Reggieco, we again apologize that there was a mix up with the devices. Do you have the Note 20 or the Note 20 Ultra?

 

Melissa_VZW

0 Likes
An Accepted Solution is available for this post.
Tigerstep
Specialist - Level 3
‎08-19-2020 06:14 PM

What's stopping you from utilizing Google instead of asking multiple people something you could search yourself?

0 Likes
An Accepted Solution is available for this post.
reggieco
Enthusiast - Level 2
In response to Tigerstep
‎08-24-2020 04:11 PM

Of course I Googled it. There are no clear answers out there of verizon support of esim for the note 20. 
Their own website has conflicting answers. Their own agents have conflicting answers.