I've got the same issue a bunch of others seem to have. My phone will not connect to the Verizon network. This started on 2/1/24
I have spent 10+ hours on VZ chat-support with multiple techs. They have re-activated my phone, sent me new sim, tried doing esim, reset network settings, factory reset my phone, re-provisioned my line.
My support experience has been awful. I have been assured at every step of the way I am speaking to THE person that can resolve my issue, yet they transfer me to someone else every time. It's extremely clear Verizon is either incapable of solving this issue or just doesn't care.
The phone is fully up to date and has no damage.
We're sorry to hear that you're still having problems with your S22 not connecting to the network. We never want you to be without service, and we're going to make sure a solution is found. We're sending you a Private Message so we can help you.
~Jesse
I've received 3 PMS from VZ support all essentially saying "we're here too help please let us know"
And when I try to respond to the PMs I get a system message saying 'pm limit reached please try again later'
No one has reached out with an actionable solution to the problem.
At this point I think the whole online/chat support system is just chatbots designed to run you through the motions of support until you give up.
If I was the Director of Customer Success for VZ I'd be absolutely embarrassed about the support experience my customers are having.
It's atrocious.
Luckily the phone support seems to be better and I have access to a second line so I was able to actually call them. The phone agent agreed it immediately it sounds like my phone has some issues and initiated a replacement within about 5 minutes of talking with them.
Just got off phone with Tech support, they know it is a known issue. Tell them to send a free replacement. Expedited and then you can talk to them about getting money back for paying for something that isn't working .
I just had the EXACT same issue, except i had it April of last year, was able to resolve it, then had it happen again nearly a year later.
They are REQUIRED to send a new one, it is a Samsung issue, that is pretty widely known.
From what I've read in these forums and elsewhere, it's a hardware issue. A phone's lifespan begins when it is made, not when you buy it, so getting the same model replacement may or may not solve the problem because the replacement could very well have the exact same problems too, and sooner than your original one. If you can, try to get an upgrade or switch to some other phone.
Start a new topic or ask questions in the open forum.
