I apologize to hear that the backup assistant application is not working correctly. I have provided some information below that may help.
Try taking the .CSV file off the website and importing it into your Gmail account. I have provided the instruction in an article below:
***In step 10 follow the Android option to import the .CSV file and the changes will be synchronized over-the-air via Gmail (on the Fascinate).
***Also check to ensure Gmail is set to auto sync
I hope this helps.