My phone doesn't hold a charge, I have to charge it several times a day. Also, my camera sizzles when I first open it.
PEACHY362, this is certainly not the experience that we would want you to have with your device. Everyone deserves to have a properly working phone. We're here to help get to the bottom of this. Can you tell us how long these issues have been going on for? What's the make/model of your phone? Has there been any physical or liquid damage to the device at all? You can use this guide to help review the condition of your device: http://vz.to/2mi9wir
SamanthaT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
My phone is a Samsung galaxy 6 Edge Plus. The camera hass been making this
noise since I got it as a replacement for my original. It has 64gig.
The battery has been getting less powerful for the last few months. I have
to charge it 2 or 3 times a day.
It does not have any water or physical damage. It also freezes a lot.
I still owe about $140.00 for it.
What do you suggest I do with it?
Thanks for your help.
Peachy
On Tue, Aug 15, 2017 at 3:10 PM, vzw_customer_support <
We want to ensure that your device is working properly, PEACHY362. The best option would be to start on troubleshooting for your battery. Here is a link to our Troubleshooting Assistant: Troubleshooting Assistant for Samsung Galaxy S 6 | Verizon Wireless
MahrizaM_VZW
Follow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Start a new topic or ask questions in the open forum.
