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being screwed
Bigkev314
Newbie
‎08-22-2014 11:18 PM

yes i bought my phone over a month ago and its worked crappy well i go on the web and find out i have the wrong package and wrong phone on my plan so i changed it and now they are saying i have to pay again and i just did yesterday

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Re: being screwed
Ann154
Super User
Super User
‎08-23-2014 05:48 AM

Is this for prepaid or postpaid?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: being screwed
vzw_customer_support
Customer Service Rep
‎08-25-2014 05:20 AM

Bigkev314,

I am so sorry about this situation. What type of device was suppose to be on the line? Is your account prepaid or postpaid? If you it is a prepaid account please reach out to our Prepay Department at 888-294-6804.

LindseyT_VZW

Follow us on Twitter @VZWSupport

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