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???black screen/hear it working/no visuals/????please help
rubi-huerta
Member

well it all started i was at the store with a couple friends and the 15% battery alter came on and i dont remember what button i pressed but the phone turned off and i thought it just turned off.....well i come back try to turn it on..i can hear the verizon theme play and the galaxy theme come on but the screen is black.......also the "clicking" when you hit a icon on the phone plays but the screen is black. the menu button on the bottom lights up when you touch it...the menu ,the home,the back and search button respond to touch and light up.....in shorter terms the sounds are there and so are the responses to touch on the phone but the visuals arent....it feels like im blind cause i can hear it just cant see it. please help.

 

 

 

 

Rubi

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Re: ???black screen/hear it working/no visuals/????please help
demmo86rt
Leader
Leader
Make sure you have some charge, then try pulling the battery for 20 sec, then replace and power up. If that doesn't work, you may have a screen issue. You can then take it to a store or call tech support and they should replace it.
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