black screen
tayloredtoserve
Enthusiast - Level 1

I have the S8 Plus. I am experiencing a black screen. I've tried the "press volume down while pressing the power button" several times. It has not solved the problem. My phone is vibrating on occasion and shows signs of life. The power light turns on at times. Any help is much appreciated.

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vzw_customer_support
Customer Service Rep

Hello there, tayloredtoserve! Nowadays, we depend on our cell phones for practically everything, and our mission is to have this resolved as quickly as possible. Let’s review the account and complete some troubleshooting to get your phone working as soon as possible. When did this start? Does the device have any type of physical or liquid damage? 

 

RachelM_VZW

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duckfly1
Newbie

Started 9/1/2021.  No other issues.  No liquid damage.

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vzw_customer_support
Customer Service Rep

Thanks for the information. We sent you a Private Note. ~Gilbert

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