bluetooth - wireless issues with samsung S4 due to Android 4.2.2 ?
kwinton
Newbie

Just upgraded to an S4 over the weekend, and with 20 minutes of using it to stream music to bluetooth speaker, the WIFI gets corrupted.  Have been using my Droid Bionic for this for 2 years with no problems.

Searching various forums I find 1000's of posts from people saying that as soon as they get an Android 4.2.2 device, or they old devices get updated to 4.2.2, this happens and there must be a bug in the 4.2.2 bluetooth stack.

Very disappointing, as I use bluetooth and wifi together all the time.

Verizon support has no ideas.

I'm thinking I just have to return the S4 and go back to my old Bionic, since there's no indication of when this is going to get resolved.

Anybody have any hope for this?

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42 Replies
vzw_customer_support
Customer Service Rep

Thanks for providing your feedback to us, kwinton.
You mentioned that the WiFi get "corrupted" after streaming music via bluetooth? What exactly happens?
Once I can get more details we can test it to get a resolution for you. You seem like music lover like myself and I want to see what can be done to make this right.

Tamara H.
Follow us on Twitter @VZWSupport

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kwinton
Newbie

When using my S4 to stream music via WIFI to a bluetooth speaker, withing 15 minutes the WIFI connection becomes unusable and I have to turn WIFI off and back on (or reboot the phone) to get it to work again.  This occurs every time when using WIFI and bluetooth together.  We have four old android phones in our house, and four android tables.  Any device that gets updated to android 4.2.2 instantly has this problem...any device not on 4.2.2, or the same device *before* it is update to 4.2.2, has no problem.  We also have three different bluetooth devices, and it occurs regardless of which one is used.  We have had to send two tables back to the mfg. (twice each), and the problem is only fixed when the vendor installs their old version of android prior to 4.2.2.  There are 1000's of posts on various forums across many devices reporting this problem with 4.2.2, and unless you can put a prior release on the S4, I fear you can't fix it and I will just have return my phone and keep using my old Bionic.  Very disappointing.

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TamaraH_VZW
Verizon Employee

I just wanted to follow up, kwinton.

The sofware team was able to test several devices with different bluetooth speakers, but they weren't able to reproduce what you have experienced. What Bluetooth speaker are you having a problem with?

TamaraH_VZW

Follow us on Twitter @VZWSupport

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Reneplante
Enthusiast - Level 2

I am having a similar issue with my Galaxy S4.  I have two strap on heart rate monitors that worked fine with my iPhone but the GAlaxy S4 does not recognize them.  I have upgraded to 4.3 but still no positive results.  I also have a Nikon WU-1a wifi transmitter for my camera.  with my Galaxy Note 10.1 2014 it works fine and transfers the photos from the camera to the tablet however with my Galaxy S4 it sees the WU-1a but it said there is not sufficient signal strength to operate and terminates the connection even though the devices are sitting right next to each other.  What's being done to correct this. 

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Reneplante
Enthusiast - Level 2

I contacted Samsung Chat this morning and after the discussion about the Galaxy S4 not working with my heart rate monitor and my Nikon WU-1a wifi transmitter I was told that the S4 was not designed to work with the blue tooth and wifi devices even though other products like my Galaxy Note 10.1 2014 does work with them.  So basically she said that there is no solution with the S4.

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Reneplante
Enthusiast - Level 2

OK Folks lets get serious and tell the truth...Samsung does not plan on doing any improvements or plan on fixing any problems with the Galaxy S4 because they are introducing the Galaxy S5 (shown at Electronics show in Barcelona).

Samsung is famous for this.  My first smart phone was a Samsung and after changing twice because they didn't work I switched to iPhone.  I have since gone back to the Galaxy S4 and the Galaxy Note 10.1 2014.  the 10.1 Note works fine but the S4 still has many bluetooth and wifi problems.  I am now ready to leave Samsung and Verizon because of the coverups and incompetence in admitting a problem or doing anything about it.  They just keep asking questions and do nothing except when the Samsung service (sic) rep said that they are not aware of the bluetooth problems and there is no plan to do anything.

trkrhelp
Newbie

AGREE TOTALLY - I have purchased my last Samsung phone. This phone simple does not work well enough to be a primary phone - I'm back to my iPhone as my primary phone and the Galaxy is just an expensive mistake Smiley Sad

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mojoseppi
Newbie

I am also having issues recently bluetooth headset lg tones I have been using everyday at gym working perfectly fine. Now whenever I connect a bluetooth device the phone device volume is reduced to almost nothing . I have also noticed once you turn off bluetooth and turn phone off and back on turns volume on device back on.this is very frustrating and is making me miss calls text and or notifications.

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vzw_customer_support
Customer Service Rep

Thanks for the additional information, mojoseppi. I can just imagine how frustrating it must be. Did you recently update the software on your device?

TamaraH_VZW
Follow us on Twitter @VZWSupport

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mojoseppi
Newbie

I have recently upgraded to 4.3 android version. I really been doing some research and seems to be a problem for most people with galaxy ,even from past models of any galaxy upgrading to new software. So Again regardless of any Bluetooth device, my Honda car , Motorola , lg tones , it doesn't matter the results are the same once connected to phone, all the phone volume is reduced or turned off and almost muted. Phone calls will sometimes work but all media/music or notifications sound will not come through Bluetooth. You have to physically turn phone off and back on to reinstate the volume on device. Now when i say volume on device....... I mean everything  ex: keyboard key tap sound , screen lock sound , notification ringtone, ringtone, also instead of speaker being used for music or media ex:sound watching movie on device all sound is routed through top ear speaker and is very faint, not through rear speaker of phone like previously! I have played process of elimination in store and at home, ex; different Bluetooth..... I tried getting replacement phone, still does same thing , factory reset all phones still does it so its not device and not the Bluetooth.

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dgporter
Newbie

I've got the same issue on a brand new Galaxy s4.  Took it back to Best Buy.  Best Buy tech replaced the phone and I made him demonstrate the bluetooth working before I left the store.  It worked.  Then I came home and set my phone up, downloaded apps and tried the bluetooth again.  Now it doesn't work (on second phone).  Perhaps it's an app that is interfering with bluetooth, but I'm loath to remove all apps and add them one at a time to see which one.

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vzw_customer_support
Customer Service Rep

Thank you for also sharing your experience, dgporter. Prior to deleting all apps, test it in Safe Mode to see if it is an app that affects the way the Bluetooth works.
http://vz.to/15rkFOi
In the meantime, we will alert the sofware development team so this can be investigated & we can provide answers.

TamaraH_VZW
Follow us on Twitter @VZWSupport

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dgporter
Newbie

Thanks for the reply and for the information about safe mode. The problem was an App called Text+ downloaded from GooglePlay. Once the app was removed, bluetooth started working like a champ. Just to be sure, I re-installed TextPlus and it killed bluetooth again. I left feedback on TextPlus letting them know about the problem.

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SEAYAH
Newbie

Is this a problem with Galaxi 4 only. I'm about to upgrade and I use the Bluetooth all the time.

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vzw_customer_support
Customer Service Rep

Hi SEAYAH! It's so exciting to upgrade, and I completely understand wanting to make sure you're getting a top notch product! This problem with the Bluetooth is not a known issue with the Galaxy S 4, and you are unlikely to experience it if you choose it as your upgrade device. Remember, you do have 14 days to try a phone out, and make sure it's working to your satisfaction with the option of returning it before you're fully committed. I hope you find a phone you truly love!

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Reneplante
Enthusiast - Level 2

How can you say that.  There is a problem with the S4.  I have one and my wife has one and they both have the same problems  and her's doesn't have the additional apps my S4 has.  You people are just not telling the truth.  Even Samsung stated that there is a problem but they have not schedule to fix it on the S4. 

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SEAYAH
Newbie

Is this a problem with Galaxi 4 only. I'm about to upgrade and I use the Bluetooth all the time.

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vzw_customer_support
Customer Service Rep

No issues are noted for Bluetooth with the Galaxy S4 SEAYAH! However, some third party applications may conflict with Bluetooth performance. I recommend upgrading to your new phone and install your third party applications one at a time and test your Bluetooth profiles for a couple hours before next install. This will help you identify conflicting applications (if any).

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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Sunz139
Newbie

I have recently purchased an S4 and post the upgrade, I had the same issue with Bluetooth and a very new car. None of the repair apps worked and I was out of ideas. I tried one last thing that appears to work for me.

Turn on Bluetooth

Go into setting and then click more

Click application manager

Scroll to the right to running applications

Select Bluetooth share

This will open up a variety of services within the Bluetooth process and application. I began to stop several of these individually but made sure to leave on a2dp. I am still fine tuning exactly which needs to be shut down, however this allowed me to connect a variety of applications and the disconnect issue seems to have gone away.

You will need to do this each time you activate Bluetooth but seems to solve the issue (at least until the next version is released)

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TamaraH_VZW
Verizon Employee

Thanks for that information, Sunz139.

Do you mind me asking what type of car you have (make/model/year)? I want to be able to forward this information to the software team.

TamaraH_VZW

Follow us on Twitter @VZWSupport

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