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can't long press icon to move or delete
phbern
Enthusiast - Level 2
‎05-10-2021 08:01 AM

For a while now, I cannot long press on an icon to move it or delete the app, etc. Long press on a blank area of the screen does nothing as well. Working on a Note 8. Restarting does nothing, have tried various screen setting, etc. Any ideas?

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Re: can't long press icon to move or delete
vzw_customer_support
Customer Service Rep
‎05-12-2021 08:11 AM

We know how frustrating this can be, phbern. We can certainly look into this further and look at the options to get this resolved. Have there been any recent changes to the device (New apps, software updates, etc.)? Is there any physical or water damage to this device?

 

GersonG_VZW

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Re: can't long press icon to move or delete
phbern
Enthusiast - Level 2
‎05-12-2021 10:33 AM

Hi,

No, there has been no damage. I first discovered the problem when I tried to delete an old app.

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Re: can't long press icon to move or delete
vzw_customer_support
Customer Service Rep
‎05-14-2021 10:43 AM

Your efforts are appreciated, phbern. I certainly want this to work for you. Next, let's reset the device settings. Performing these steps resets all system settings (e.g. ringtones, sound settings, display settings, etc.) back to their default values. Rest assured that personal data, such as downloaded apps and media (pictures, videos, music), aren't affected. Follow the steps listed in http://spr.ly/6602y8Pcj and keep me posted. 

TracyB_VZW

 

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Re: can't long press icon to move or delete
phbern
Enthusiast - Level 2
‎05-17-2021 06:11 AM

Hi,

Sorry but that did not work.

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Re: can't long press icon to move or delete
vzw_customer_support
Customer Service Rep
‎05-19-2021 06:25 AM

Let's keep working to figure this out, phbern! Are you able to use the long press feature when using apps? For example, long pressing a link, to open in a new tab? 

 

Thanks, 

MichelleH_VZW 

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Re: can't long press icon to move or delete
phbern
Enthusiast - Level 2
‎05-19-2021 06:39 AM

It does not work in Chrome. Others apps I have don't use this feature.

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Re: can't long press icon to move or delete
vzw_customer_support
Customer Service Rep
‎05-21-2021 06:51 AM

We appreciate the information phbern. We would like to have you place your device in safe mode to see if the same issue is occurring. You can follow the steps here https://www.verizon.com/support/knowledge-base-214320/ and then try the function to see if it works.

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Re: can't long press icon to move or delete
phbern
Enthusiast - Level 2
‎05-21-2021 08:19 AM

I can't get it into safe mode because long press does not work.

 

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Re: can't long press icon to move or delete
vzw_customer_support
Customer Service Rep
‎05-23-2021 08:26 AM

I'm sorry to hear that function isn't working. Please tell me, is the device free of damage? What happens when you long press that key? VCarter_VZW 

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