For a while now, I cannot long press on an icon to move it or delete the app, etc. Long press on a blank area of the screen does nothing as well. Working on a Note 8. Restarting does nothing, have tried various screen setting, etc. Any ideas?
We know how frustrating this can be, phbern. We can certainly look into this further and look at the options to get this resolved. Have there been any recent changes to the device (New apps, software updates, etc.)? Is there any physical or water damage to this device?
GersonG_VZW
Hi,
No, there has been no damage. I first discovered the problem when I tried to delete an old app.
Your efforts are appreciated, phbern. I certainly want this to work for you. Next, let's reset the device settings. Performing these steps resets all system settings (e.g. ringtones, sound settings, display settings, etc.) back to their default values. Rest assured that personal data, such as downloaded apps and media (pictures, videos, music), aren't affected. Follow the steps listed in http://spr.ly/6602y8Pcj and keep me posted.
TracyB_VZW
Hi,
Sorry but that did not work.
Let's keep working to figure this out, phbern! Are you able to use the long press feature when using apps? For example, long pressing a link, to open in a new tab?
Thanks,
MichelleH_VZW
It does not work in Chrome. Others apps I have don't use this feature.
We appreciate the information phbern. We would like to have you place your device in safe mode to see if the same issue is occurring. You can follow the steps here https://www.verizon.com/support/knowledge-base-214320/ and then try the function to see if it works.
I can't get it into safe mode because long press does not work.
I'm sorry to hear that function isn't working. Please tell me, is the device free of damage? What happens when you long press that key? VCarter_VZW
The phone is not damaged.
When i press the power button on the side, i get the "power off" "restart" and "emergency mode" icons. Long press on the "power off" icon, as stated in the instructions you linked to above, results in nothing - just like the long press on any other icon.
Ok I see after holding the button you can't press on the screen to get into safe mode. Are you able to go into setting and do a factory reset? That might be your only option.
You can't even press and hold the power button on the side get to safe mode? So in other words you can't even restart or shut your phone off?
I found a different way of getting into Safe Mode. Long press still does not work.
Although we're happy to hear that you've found an alternative option to access Safe Mode, we're sorry to hear that the long press option didn't work for you. Please share your info to help others. We'd be most appreciative. -
RobertC_VZW
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