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cant download mms message.. mobile data is turned on...how can i get them to download?
bluebutterfly19691

cannot dowload mms message...mobile data turned on...any suggestions on how to get it to download?

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Re: cant download mms message.. mobile data is turned on...how can i get them to download?
vzw_customer_support
Customer Support

bluebutterfly19691, I have a quick fix for that issue. Let's get those messages to download! First, make sure that Wi-Fi is disabled in Settings and Cellular data is enabled on. Keep us posted.

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: cant download mms message.. mobile data is turned on...how can i get them to download?
Heretic1989
Specialist

Did LasinaH's suggestion help?

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Re: cant download mms message.. mobile data is turned on...how can i get them to download?
Snn5
Legend

Why must WiFi be turned off?  Mobile Data and WiFi can be on at the same time.

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Re: cant download mms message.. mobile data is turned on...how can i get them to download?
Snn5
Legend

You might try another texting app rather than the one you are using.  Perhaps try Verizon Messages or Hangouts to determine if it is a network issue or an app issue.

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