I feel like the customer service with Verizon has definitely gone downhill, my call last week with the 2 reps left me more upset at the way t hey spoke to me like I was a burden just calling them. jeez is the pandemic getting to everyone?!
Serious question. Could you take calls for an 8 - 10 hour shift with constant ringing?
Picture handling a call with someone, saying your goodbyes and immediately another call. Pictures that for hours.
We are sorry to hear that this has occurred and would never want our customers to feel this way when speaking with us regarding your concerns. This is never the experience that we would want for our customers and hope that we can redeem ourselves. With regard to your issue were we able to resolve your issues.
I work in a pharmacy in the billing department trading calls from patients and facilities soooo yea i can definitely picture it but even on my worst days i give them 100% courtesy and customer service because that's my job, I've never given anyone attitude even when I'm being yelled at.
Imagine blaming the customer for your workers bad attitude. Your reply is unnecessary they chose this job if they are unhappy they should take it up with Verizon. We pay for our service, Verizon doesn’t give us anything for free.
I have another customer service complaint. I spent over 20 minutes on a phone trying to get internet service on a new router at my house given to me by a technician. I call verizon fios and had to engage with an automated phone answering machine that try to solve the problem but it could not because the problem did not fit within its simple categorization of issues. I then asked to talk to a representative and since I did not answer to one of its two irrelevant alternatives: "disconnect the router" or "walk me through disconnecting the router", the machine disconnected me. In short, Verizon has a foolproof method for getting rid of a customer: talk to the machine or forget it. To say I am entirely frustrated with the ineptitude of such a system is an understatement. VERIZON HAS REPLACED THE WORST CUSTOMER SERVICE WITH NO CUSTOMER SERVICE. What a brilliant corporate solution.
Joe from Newton MA