did the os update this month
Kjojo
Enthusiast - Level 2

now my galaxy s5 died and when I can get it turned on it won't recognize my finger print and touch screen is unresponsive. And it jumps around on apps and screens and email. Is this norm for a major update or something more

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Re: did the os update this month
vzw_customer_support
Customer Service Rep

We want to ensure your device is functioning properly. Were there any other major updates to the device before this began?


KleoL_VZW
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