Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. Plus, get iPhone 13, on us. Online only. With select 5G Unlimited plans. Ends 3.20. Buy now
end of navigation menu
did the os update this month
Enthusiast - Level 2

now my galaxy s5 died and when I can get it turned on it won't recognize my finger print and touch screen is unresponsive. And it jumps around on apps and screens and email. Is this norm for a major update or something more

Re: did the os update this month
Customer Service Rep

We want to ensure your device is functioning properly. Were there any other major updates to the device before this began?

Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!