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facinate
cdawg38
Member

my phone turns on but just goes to the galexy  logo then to verizon wireless logo and just keeps going in cirlcle wont open to get to home screens or anything tried taking battery off and nothing is working someone please help!!!

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Re: facinate
vzw_customer_support
Customer Support

Hi cdawg38

I'm here to help! Having power up issues would be very upsetting! It sounds like the software won't load. Please try an alternate hard reset and retest. Here's how:http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=35372&sayt=hard reset fascinat*

Please reach out to us if the issue persists. I would be happy to further troubleshoot with you.

Thank you
JoeL_VZW
Please follow us on twitter @vzwsupport

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