S6+ has frozen on my (power clean) app. Can't reboot or turn it off.
barneyT, we always want our customers to have a reliable device at all times. To see that you’re having issues is heartbreaking. Let’s check out what’s going on.
Have you attempted to reset the phone this way: https://www.verizonwireless.com/support/knowledge-base-175902/ Any moisture or physical damage to the device?
Do you remember the last thing you were doing on the device before you noticed it was not working anymore?
Takendra_VZW
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