I have a new galaxy a 23 and it was downloaded at the store but now it is locked and asking for a password and I don't know what that is, how do I know what password?
Hello iowamamaw. Passwords are so confusing nowadays. I'm sorry we can't change one that has been set up on a phone. I hope you can return to the store and they can help you or you can factory reset the device. See how here: https://www.verizon.com/support/knowledge-base-303815/ -Joe
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