Try this soft reset.
Press and hold the Power and Volume down buttons for 12 seconds.
Use the Volume down button to scroll to the Power Down option.
Press the Home key to select.
This is never the experience we want you to have with your phone stryker82nd . Have you had this issue before? Is there any physical or water damage to the device or charging port? Let's try removing the SIM card for 10-15 seconds to reboot the device. Here is a link with steps https://www.verizonwireless.com/support/knowledge-base-211253/ .
Let us know it this is helpful? After performing this step, male sure your software is up to date.