An Accepted Solution is available for this post. Jump to solution.
getting frustrated
buzzeswoman2008
Contributor - Level 3
‎04-20-2015 08:57 PM

Verizon Wireless Customer Support im getting frustrated beyond belief with the latest software update on my phone. not only am i having the issues mentioned in the previous posts with battery not lasting etc etc. my phone now has gone back to overheating. please fix...i want a phone that i can use not a phone that i can't use without having problems left and right.

0 Likes
Reply
1 Solution

Correct answers
An Accepted Solution is available for this post. Jump to solution.
Re: getting frustrated
vzw_customer_support
Customer Service Rep
‎05-05-2015 05:10 PM

buzzeswoman2008, let's get to the bottom of this. This is what helped me after my S5 performed the latest Lollipop update. I utilized Samsung Kies http://www.samsung.com/us/kies/ from my PC. The best thing about that application is it will back up everything for you on your device. Do make sure you know your gmail information as it will be responsible for restoring your applications once Kies finishing a clean install of the software to your handset.

I know doing all of this can be a pain as this was the first major update that required a lot of maintenance from myself to get my phone back to normal operations but we appreciate your efforts. Let us know how it goes.

EbonyR_VZW
Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

0 Likes
Reply
28 Replies
An Accepted Solution is available for this post. Jump to solution.
Re: getting frustrated
bizzareone
Specialist - Level 1
‎04-20-2015 11:28 PM

Contrary to popular belief....the software updates come from the MANUFACTURE not from Verizon.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
Re: getting frustrated
buzzeswoman2008
Contributor - Level 3
‎04-21-2015 03:26 PM

right but ive talked to Verizon Wireless Customer Support twice now and they still havent come up with a solution to whether or not they will send me a new phone. my phone is only a few months old and if i didnt have to pay retail price i would get a different phone that doesnt have the issues that i have had since day 3

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
Re: getting frustrated
Snn5
Legend
‎04-21-2015 03:34 PM

It's possible that if you make enough noise that Verizon MIGHT let you Early Edge to a Turbo or MAXX and have you send back the S5.  Of course, you start over with phone payments.  But, it might be an option.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
Re: getting frustrated
buzzeswoman2008
Contributor - Level 3
‎04-21-2015 03:36 PM

im on a family plan...and just had my upgrade...

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
Re: getting frustrated
Snn5
Legend
‎04-21-2015 03:42 PM

Judging from all the posts about the S5 that I have been following for a while now, it looks like everyone will have to wait for 5.1 or some other incremental software update to repair the damage from this last update.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
Re: getting frustrated
vzw_customer_support
Customer Service Rep
‎04-23-2015 05:17 AM
Updates are meant to improve your device buzzeswoman2008. I regret to learn of the difficulties you are experiencing with the software update. When did you update the software on your phone? Do you still have a lot of third party apps installed on your phone? Do you notice it heating up when you are accessing certain applications or streaming data on the phone?

Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
Re: getting frustrated
buzzeswoman2008
Contributor - Level 3
‎04-23-2015 09:36 AM

I did the update when it first was released both on my phone and another family members phone which is the same exact one i have. and they have had no problems. I got rid of all of the 3rd party apps i dont need and i was noticing the cool down after i would charge it. This is my first 4G phone in over 3 yrs and my previous phone never had an issue til right before I upgraded and chose this one.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
Re: getting frustrated
vzw_customer_support
Customer Service Rep
‎04-23-2015 01:23 PM
Let's get to the bottom of this buzzewoman2008. After updating the software on your phone, it can take a few days for your phone to normalize. Do you stream a lot of data?

Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
Re: getting frustrated
buzzeswoman2008
Contributor - Level 3
‎04-23-2015 01:31 PM

its been over a month since i have had the update and the update to the update. I dont stream a lot of data on my phone i normally use it when i am connected to wifi and even then im not using the data much. i normally use my phone for texting and making calls. i dont understand how it would take this long for my phone to act normal. Even when im using data I make sure and close any and all of the apps I have open.

0 Likes
Reply