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keyboard and call waiting tone not same after upgrade

My phone upgraded last week and ever since I can't stand my keyboard for emails.  Last update I figured how to get it back but this time can't find it! This is something I could live with but the big problem is my call waiting tone.  I get a constant tone similar to a dial tone instead of a beep and I have to hang up or answer the call with whomever I'm talking to to make it go away. This is not normal and can't seem to get any answers from tech support! 

Any info. is appreciated