minutes usage
amy1010
Newbie

When I open my family account to view usage details, it will show me all texts and data usage. But when I click on the minutes (and it clearly says the number of minutes that have been used), it just comes back that there is "no available call log for this line." 

Kind of strange being as there was a call log yesterday? I wondered if there was a way my daughter could have changed the settings, but not sure how shew would bypass the fact that she is not an account manager.

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Re: minutes usage
vzw_customer_support
Customer Service Rep

Hi! Thank you so much for reaching out to us. It will be my pleasure to assist you today, in order to proceed I will send you a private note. 

>Karen

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Re: minutes usage
vzw_customer_support
Customer Service Rep

Hi, thank you for contacting us, let me check the details on our account. Would you be so kind to provide me access to your account? To do so, please read the following information and click on the link below.

 

By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth

>Karen

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