mobile network state "connecting" but never connects...help please?

[mrshanno]

Hi,

When I try to turn on 3G data on my Fascinate, it never connects. Under settings/about phone/mobile network state it just says "connecting" but never connects, and the "3G" icon never appears in the top right corner of the phone. I've tried toggling the airplane mode, turning off, then turning back on and toggling airplane mode off, but it didn't work.

I was wondering why I haven't received the 2.3 OTA update yet, and I guess it's because my data is not working.

Any suggestions?

thanks for any help you can give!

[NuDroidUsrr]

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mrshanno wrote:

Hi,

When I try to turn on 3G data on my Fascinate, it never connects. Under settings/about phone/mobile network state it just says "connecting" but never connects, and the "3G" icon never appears in the top right corner of the phone. I've tried toggling the airplane mode, turning off, then turning back on and toggling airplane mode off, but it didn't work.

I was wondering why I haven't received the 2.3 OTA update yet, and I guess it's because my data is not working.

Any suggestions?

thanks for any help you can give!

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  Not to make it sound simplistic, but have you pulled the battery out? Shut off phone, pull the battery for 30 seconds, put the battery back in, and then turn it on.

[mrshanno]

yes, I've tried all the "easy" fixes such as pulling the battery...including all the "harder" fixes such as the factory reset to no avail...

thanks

[Smokie11]

So would you be kind enough to post on the "Factory Reset Poll" that the hard reset was of no help, we need to compile evidence that a hard reset is worthless (my opinion) if I am wrong we would know in what areas or problems it did actually helped.

[NuDroidUsrr]

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mrshanno wrote:

yes, I've tried all the "easy" fixes such as pulling the battery...including all the "harder" fixes such as the factory reset to no avail...

thanks

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  I would think a visit to the store might be next, if anyplace should have good service, it should be at the store. At least there you could see if it is the phone or the service.