previous Note 4 user for couple of year. Never had call drop issues w/Verizon in long time - but within 3 days of S8+, dropping calls daily.
today - within 1 phone call, dropped 3 times. very unusual - is anybody else experiencing this w/Galaxy S8?
It is important to us that you can stay connected during calls. Does this happen when you call any number? Do you have Advanced Calling enabled?
Verizon_Customer_Support
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I am having the same problem. It doesn't seem to matter what number. I call other Verizon Wireless customers most of the time. I've had more dropped calls in the last week than I've had in the last few years. No problems on any previous phones. This is creating real problems.
rlewis955,
Thank you for bringing this to our attention. We certainly do not want to see that you are having these troubles. What is your ZIP Code? Can you provide us with the make and model of your device as well.
NicoleT_VZW
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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
34210
Samsung S8+
SM-G955U
Build:
NRD90M.G55USQU1AQD9
Thank you for those details, rleweis955. We want to make sure you have the best signal. Is this happening everywhere you go, or only in the same location? Does this happen indoors, outdoors or both? How much signal do you see? Does restarting your device help with your signal at all?
JavierMD_VZW
Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
89508
S8+
SM-G955U
Build - NRD90M.G955USQU1AQD9
Is there a solution to this problem. Dropped calls impacting both personal and business. Very random in nature. Places where it would drop a call one day it works fine the next??!!
Help guys!!
34210
Samsung S8+
SM-G955U
Build:
NRD90M.G55USQU1AQEF
We want to be sure your calls are staying connected ecburr. Let's take a closer look at this. When did the issue begin? Is issue only indoors or does it happen outside as well?
Verizon_Customer_Support
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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Had this issue since I first purchased the phone. Happens everywhere...Inside, outside, in the car, at work and home.
I have tried clearing the cache, turning off and on HD calling, going from global to LTE/CDMA...nothing helps.
While in a call I noticed that my phone was switching between "Verizon Network" and my WiFi connection. Once it decided to stick with the WiFi, no more dropped calls.
Thank you for clarifying this information, ecburr. We want to do everything possible to assist. You mentioned it switched back and forth between Wi-Fi and the Network. Let's check this setting. Please go to settings> Wi-Fi> press the three dots on the top right> press Advanced> is Smart Switch on or off.
My wife has the same problem: dropped calls with new Verizon Galaxy S8 since she purchased it a few weeks ago. She experiences 3 to 6 dropped calls daily. The other party sometimes hears a fast-busy signal when the call is dropped. My wife needs this phone for her business and it is unacceptable to drop calls when talking to clients! We do not know all of the locations where this happens but do know that it happens frequently at our home. For what it's worth I have a Verizon Galaxy Note 5 which has NEVER dropped a call at the same location (signal strength is usually 3 bars or better).
Our zip code is 60175.
Samsung-SM-G950U
Android Version 7.0
Samsung Experience Version 8.1
Android security patch level April 1, 2017
Baseband Version G950USQU1AQDF
Kernel Version 4.4.16
Build Number NRD90M.G950USQU1AQDF
Hardware Version REV1.0
A quick web search reveals many others experiencing the same problem and it appears that this is only happening with the S8 on the Verizon network.
We understand the importance of keeping your wife's calls connected xblanque. Let's work together to get this resolved. Is WiFi calling enabled on her device http://vz.to/2t2bZ3I ? Does she have HD voice activated http://vz.to/2rs8xCn ?
Verizon_Customer_Support
Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I am having the exact same problem with my S8+.
Advanced calling is enabled.
It is random but when it does start to happen, it will drop call repeatedly when attempting to reconnect with the same caller.
Used 3 different wireless Bluetooth head sets, all with the same result.
Hope this helps...
I have similar dropped calls issue too with my s8, plus many calls end when one or both callers can't hear the other so we hang up. Dropped calls happen every few days or more. Inside, outside, moving or not.
zip code is 93301
Samsung-SM-G950V
Android Version 7.0
Kernel Version 3.18.31
Build Number NRD90M.G930VVRU48QF2
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