my problem with the phone is this

[adamamazing]

ontop of all the typical problems with the software i am having the following issue.everytime i go to update to ed04 it will download the whole way then fail to install.so eventhough the new 05 is out and supposedly fixes everything i can't even update to that.

they seriously should have just given the option over the phone to swap for the charge since my stores in the area were out of them for over a week now.i went in everyday after work and even called other area stores and had no luck.i'm seriously ready to just cancel my service and move on to another provider.i need my phone since i have a side job i do out of my hosue that is just beginning to take off and missing calls is not helping me exapnd.

[nickjr]

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adamamazing wrote:

ontop of all the typical problems with the software i am having the following issue.everytime i go to update to ed04 it will download the whole way then fail to install.so eventhough the new 05 is out and supposedly fixes everything i can't even update to that.

they seriously should have just given the option over the phone to swap for the charge since my stores in the area were out of them for over a week now.i went in everyday after work and even called other area stores and had no luck.i'm seriously ready to just cancel my service and move on to another provider.i need my phone since i have a side job i do out of my hosue that is just beginning to take off and missing calls is not helping me exapnd.

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Try a factory reset, it is a pain, I know, I've done it a couple of times, what do you have to lose at this time. Just backup your contacts and remove your SD card, even though it is not necessary, I still do just for the heck of it.

[#3]

Adamamazing, thanks for your inquiry. I understand how frustrating it can be to miss calls and not be able to receive the update that fixes it. I have to agree with Nickjr in suggesting you complete a factory reset. Normally, the only reasons a software update would fail is if the battery is low or the phone is not getting data. If both those requirements are met, then a factory reset is needed. If it still is not going thru, we would replace the device thru warranty. Here are the steps for the factory reset:

Factory Reset option 1  
From the main screen, touch menu tab
Touch Settings
Touch Privacy
Touch Factory Data reset
Touch Reset Phone
Touch Erase Everything
Warning: This will erase all data from your phone, including:

• Your Google account
• System and applicatin data and settings
• Downloaded Applications