my screen is black

My screen went black and I cannot get it to reset

Re: my screen is black
Verizon Employee

I rely on my phone to work at all times and definitely want to you to have a working phone, mm80nurse. Let's take a closer look into the device to find out what's going on. Please attempt a soft reset on the device with these steps, Samsung Galaxy Note8 - Soft Reset (Frozen / Unresponsive Screen) | Verizon Wireless. Has there been any damage to the phone? Tell us more about when the phone went black.


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