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nexus connection issue
fletchums
Member

hi i have a nexus and my 4g does not exist... i have had this phone since november, i have always had connection. but for the last 2 weeks my connection does't work...but when i went to 2 other cities, i got 4g....

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Re: nexus connection issue
vzw_customer_support
Customer Support

Keeping a good connection in your home area is very important to us fletchums. Whats your location/zipcode? Do you power cycle periodically? Have you recently downloaded any location based applications or changed any settings on your phone? Do you experience the loss of 4G when you're inside or outside? I look forward to hearing from you so that we can get this resolved.'

KinquanaH_VZW
Follow us on Twitter @vzwsupport

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Re: nexus connection issue
sue1jeff
Member

I am getting sporadic connection in or away from my house

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Re: nexus connection issue
vzw_customer_support
Customer Support

Hi sue1jeff,

Oh No! That definitely does not sound good. I absolutely understand the importance of having a properly functioning device at all times. Let's get this resolved. Can you please provide us with the answers to the above questions listed by Kinquana? This will help us narrow down the cause. We look forward to hearing from you soon, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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