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no internet connection after update
mikemccord
Newbie
‎05-09-2011 12:25 AM

Since I downloaded the update to my fascinate, I have no internet connection at all. Any suggestions? Thanks

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Re: no internet connection after update
nickjr
Contributor - Level 3
‎05-09-2011 03:00 AM
Remove your battery for a good 10-15 minutes, then prior to replacing your battery, hold down the vol. up button for 15 seconds, then reinsert the battery and check on your 3g and wifi connection
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Re: no internet connection after update
lifegoeson
Newbie
‎05-09-2011 02:25 PM

After the update you have to make sure the mobile data option is on in order to be able to use the internet.

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Re: no internet connection after update
MotoBarb
Newbie
‎05-09-2011 05:14 PM
lifegoeson wrote:

After the update you have to make sure the mobile data option is on in order to be able to use the internet.


The Mobile data link at the Top of the pull down menu (where your bluetooth/airplane/GPS/WiFi is) must be GREEN...  can be frustrating when you don't know where to look!!!

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Re: no internet connection after update
nickjr
Contributor - Level 3
‎05-09-2011 09:47 PM
Only when not using wifi
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Re: no internet connection after update
RoyB_VZW
Specialist - Level 1
‎05-13-2011 10:38 AM

Good morning everyone and thank you to the community for these awesome tips!

 

To mikemccord, if these solutions to not resolve the issue, please do not hesitate to contact us (you can PM me, seek additional help here, or even tweet us @vzwsupport). We hope the steps the community provided are helpful to you. 

 

Thanks! 

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