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no more Galaxy s10e Visual Voicemail
smwynn
Newbie
โ€Ž07-08-2020 10:35 AM

ALl of a sudden I am having to call my voicemail and type in the code like its 2010 - Just last week i was getting basic visual voicemail access - like an app that shows you the numbers and you click to listen to the voicemails still.

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7 people had this problem.
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vzw_customer_support
Customer Service Rep
โ€Ž07-10-2020 10:54 AM

Hi, there! It's important to have access to your Visual Voicemail. Is your phone software up to date?

BreannaH_VZW

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simonp2500
Enthusiast - Level 1
โ€Ž07-22-2020 04:24 PM

Mine is doing that too. Did you sort it out yet? Thanks

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vzw_customer_support
Customer Service Rep
In response to simonp2500
โ€Ž07-24-2020 04:37 PM

We want you to get the full use from your device and the Visual Voicemail feature, simonp2500. What happens when you attempt to access the Visual Voicemail service? Are you getting any specific error code? ChrisM_VZW

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simonp2500
Enthusiast - Level 1
In response to vzw_customer_support
โ€Ž10-19-2020 10:38 AM

The only option that I have is to manually call the voicemail. My phone is a verizon phone and the software is up to date. Galaxy S10e. 

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vzw_customer_support
Customer Service Rep
In response to simonp2500
โ€Ž10-21-2020 10:55 AM

Do you have the Visual Voicemail app installed on your device?

 

HannahS_VZW

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Caffeinatedmom
Enthusiast - Level 1
โ€Ž07-23-2020 05:06 AM

I have the Galaxy s10, and my visual voicemail has also stopped. When I login to my account, it says my phone is not compatible. I have installed all updates, however nothing has worked. Have you gotten any answers, yet?

 

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vzw_customer_support
Customer Service Rep
In response to Caffeinatedmom
โ€Ž07-25-2020 06:27 AM

We want everything to work for you on your phone, Caffeinatedmom. We are here to help. 

 

Is your phone a Verizon branded phone or a phone from another provider? We ask because a phone that is not an actual Verizon phone may not be able to use our Voicemail app. 

 

StevenG_VZW

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evildesign
Newbie
In response to vzw_customer_support
โ€Ž09-23-2020 03:54 PM

My Phone is a verizon brand and it has always been working, but it seems in the last month or two it doesn't work and not really sure since that probably the last time I checked my voicemails. It only shows a call voicemail button when I open the app.  I went to look at my account and there no where to add or remove it like it use to be, so I am kind of confused.  The current software update my phone is G975USQS4DTG1

Screenshot_20200923-175019_Voicemail.jpg

Voicemail App Version: 12.0.00.6

 

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vzw_customer_support
Customer Service Rep
In response to evildesign
โ€Ž09-25-2020 04:05 PM

Having your Voicemail working is mandatory.  Let's get to the bottom of this.  Did any changes occur in the last couple months with your phone?  

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evildesign
Newbie
In response to vzw_customer_support
โ€Ž09-25-2020 10:26 PM

I haven't changed anything, it doesn't look like I can reinstall the application or anything. I have tried clearing the cache and the data, but same result. 

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vzw_customer_support
Customer Service Rep
In response to evildesign
โ€Ž09-27-2020 11:52 PM

evildesign, we are here for you and will be happy to help with getting your Visual Voicemail enabled on your device. So we can help, please send us a Private Note. JoseL_VZW

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